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Town Center Nissan
- Automotive
- Kennesaw, GA
About this business
Location details
2310 Barrett Lakes Blvd, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:30 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
Ken, in the service center, is an excellent person to work with and this is why i rated 4 out of 5 stars. The oil change on a wednesday morning took almost 2 hours and they didn't check my tire monitoring system as they said they would. however, ken always looks out for the customer and makes wrongs right.
I called Kiera, Dominic and the manager seeking a refund of the charges i paid and did not get a call returned over a six day period. Kiera's attitude was unprofessional bordering on rudeness.
The job wasn't performed at all or improperly! I went in because my check engine light came on my 2025 vehiclejust purchaseda few months ago. Was there almost 4 hrs. Was told there would be a diagnostic done and we will find the root of the problem. NOT sure what was done, (as no update on anything) but here we are a couple days later and the check engine light is back on again.
I brought my vehicle in for an oil change around 330pm. It sat for almost an hour until I saw it and had to ask if my car had been serviced or if was still waiting. I was told that they only had 4 people working in the back. And thats my problem how? I literally arrived and no cars were in the garage area. I can't speak for what was going on behind the scenes in the shop part, but at least inform the customer that its going to be a wait and not just have someone waiting and believing they are getting serviced for almost an h... read more
Poor customer service. My car keeps not starting took it for a diagnosis and nothing was wrong. The dealer lost my keys and I had to come back the next day to pick up my truck. They never offered to do any other services I needed an oil change and tore rotation but the service was so horrible that I picked my car up the next day without anything being done
Business response:
We sincerely apologize for your experience and the inconvenience you faced during your visit. Losing your keys and not addressing your concerns properly is not the level of service we strive to provide. Your feedback is very important, and we'd like the opportunity to make things right. Please reach out to our service manager directly so we can look into this situation and ensure it's resolved to your satisfaction.
Horrible experience and very dishonest service advisor and manager. Steer clear of this place.
Business response:
We're very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service or professionalism we strive to provide. We'd like the chance to learn more about what happened and address your concerns directly. Please contact our service manager at your earliest convenience so we can look into this matter and work toward a resolution.
Continue to have seat movement after seat motor was replaced but was told it is within Nissan's level of tolerance. I have no choice but to live with it and believe it is an indication of Nissan's quality, not of the service team. Also, brake peddle is noisy and apparently this too cannot be fixed but only occurred after my brake master cylinder was replaced. Again, not a service issue but an indication of Nissan's poor quality. Will steer clear from Nissan moving forward even though this is my 4th Nissan in the last 20 year... read more
Frequently asked questions about Town Center Nissan
How is Town Center Nissan rated?
Town Center Nissan has a 4.4 star rating with 8,595 reviews.
When is Town Center Nissan open?
Town Center Nissan is open now. It will close at 8:00 p.m.