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Town Center Nissan
- Automotive
- Kennesaw, GA
About this business
Location details
2310 Barrett Lakes Blvd, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:30 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
My truck front fender got scratched when it was in for the oil change. We are very upset set. It needs to be fixed by yall. They are the only ones who have worked on our truck since we had it in for oil change. It's not even a year old.
2 1/2 hour wait to get the oil changed, didn't even get a complementary car wash after that. Crowded with customers , crew people talking fast to me because they were all in a hurry. Bought the car there a couple years ago but then everyone was super friendly and helpful. Price was the same as anywhere else so I could have had work done in half the wait time.
3 hr wait for oil change, tire rotation, and a simple fix recall even though i had an appointment
Business response:
We're sorry to hear about the long wait during your service visit. Even with an appointment, your time is valuable and we regret the inconvenience this caused. Thank you for your patience and for bringing this to our attentionwe'll use your feedback to improve scheduling and efficiency moving forward.
Check in was fine, no issues and very friendly. From there, it took about 2 hours to get an oil change, rotation and overall check. The car was actually ready for checkout and payment about a half hour before I was called. It just sat in the bay waiting. Far too long for the amount of service done. Too many appts at one time? Not enough techs? Not enough advisers? No idea....I try to extend the life of my car by using a certified Nissan service center but this makes me think twice.
Absolutely terrible. Major electrical issue. Instead of being honest and telling me it wasn't their field, and they don't have the resources or the knowledge to properly troubleshoot, they started throwing parts at my truck. They had it for 4 months with no resolution. Nothing they touched even had anything to do with the original problem. Had a local small time guy look at it and he had it back on the road in a week. Don't trust TCN with anything more than an oil change. They're liars.
Business response:
We're truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how frustrating this must have been for you. We'd like the opportunity to review what happened and address your concerns directly. Please contact our management team so we can work toward making this right.
Doesn't matter if you have an appointment, still going to take a while. They also claim to do a multi point inspection but I never saw it or was reviewed it.
I had to get a new transmission and new brakes. When I got my car back it was leaking oil and making a knocking when I brake sound when, so I had to take it back. Apparently there was a damaged part that was used and that's why my car was dripping oil. After getting my car back for the second time I'm still dealing with knocking sounds when I brake. So I now have to take my car back for the THIRD time. I paid thousands of dollars for my service and it's outrageous that these issues are not being fixed and that I am having an... read more
To slow. It take to much time just oil chance
The service has always been good. This last visit not so good. Waited 2 hours after dropping off my car for a scheduled oil change. I was told appointments don't matter. If it is first come first serve why did 2 customers arrive 45 min after me and then leave before I did. Not good at all.
Business response:
Thank you for your honest feedback, and we truly apologize for your recent experience. While we're glad to hear that past visits have been positive, we're sorry this one fell short. Waiting two hours for a scheduled oil change is not the experience we aim to provide, and we understand how frustrating it must have been to see others served more quickly. We'll be reviewing this with our team to ensure better communication and scheduling practices moving forward. We appreciate your continued support and hope to have the chance ... read more
Frequently asked questions about Town Center Nissan
How is Town Center Nissan rated?
Town Center Nissan has a 4.4 star rating with 8,595 reviews.
When is Town Center Nissan open?
Town Center Nissan is open now. It will close at 8:00 p.m.