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Town Center Nissan
- Automotive
- Kennesaw, GA
About this business
Location details
2310 Barrett Lakes Blvd, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:30 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
Worst service experience in 40 years of car ownership and its my first Nissan that I have purchased.
Business response:
thanks for your input
Bad service as the advisor did not do his job informing me of issues with car
Business response:
We're sorry to hear about your experience and appreciate you bringing this to our attention. It's important to us that our advisors keep customers fully informed, and we apologize if that standard wasn't met. We'll address this with our team to ensure better communication moving forward.
Took tooo long for oil change. Oil change at most 1 hour. I can get my oil changed at Jeff's lib for a few dollars more and save a lot of time
Business response:
Thank you for your feedback. We apologize for the longer-than-expected wait time during your visit. We understand how valuable your time is and appreciate you bringing this to our attention. We're continuously working to improve our service process and hope to have the opportunity to provide you with a faster, more efficient experience in the future.
They were very disorganized this day. I will give them another shot before I seek another Nissan dealership to service my vehicle.
Business response:
We sincerely apologize for the disorganization you experienced during your visit. That's not the level of service we aim to provide. We appreciate your patience and the opportunity to make things right on your next visit. Your feedback helps us improve.
Took WAY toooo loooong this time. Had an APPOINTMENT at 10:30 AM....was AFTER 1 P.M. NEVER took this long.
Business response:
Thank you so much for letting us know. We're glad to hear you share about your experience with our service, and thank you for you repeat business. We so sorry to hear this took longer than expected & hope we have the opportunity to serving you again soon.
Spent over $400 to have my car serviced last week, and the windshield wiper fluid came on. So, I was always unable the impression that that is a given when getting 45,000 mile service on a car. Very disappointed. Will be going back this week to have them top that off. Loss confidence in them.
Business response:
We're very sorry to hear about your recent experience and truly appreciate you bringing this to our attention. You're absolutely rightfluid top-offs, including windshield washer fluid, should be part of your 45,000-mile service, and we sincerely apologize for the oversight. We understand your frustration and would love the opportunity to make things right when you return. Your trust is important to us, and we hope to restore your confidence moving forward.
We took it in for oil change,when we got home we noticed it had scratches on the fender near the hood..And they weren't there before, im very upset.
Business response:
We sincerely apologize for the scratches on your vehicle and understand how frustrating this must be. Customer satisfaction is extremely important to us, and we take concerns like this very seriously. Please reach out to us at (770) 423-9691 so we can look into this matter and work toward a resolution. We appreciate your time and the opportunity to make things right.
3 hour wait for an oil change and tire rotation.
Business response:
We sincerely apologize for the long wait during your visit. We understand that your time is valuable, and this is not the experience we want for our customers. Our team is always working to improve efficiency, and we appreciate your feedback. If you'd like to discuss your visit further, please reach out to us at (770) 423-9691we'd love the opportunity to make things right.
I'm very disappointed with the service I received this time while getting my car serviced. I was the 2nd customer in line before they opened the door. I asked the person that was assisting me would my car be finished by 8:30 if not I will come back l,he said yes. My car sat outside for an hour before it was moved because they weren't moving cars in the order they were drove into the service area. At 9:45 I went to ask about my car and he went to check on it and they weren't done yet. I went in for an oil change and tire rota... read more
Business response:
We sincerely apologize for the experience you had during your recent service visit. We understand how frustrating it can be when expectations aren't met, especially when you plan your day around a scheduled service. While we appreciate the opportunity to make things right with the complimentary oil change, we recognize that it doesn't fully make up for the inconvenience of having to go elsewhere for your tire rotation. Your time is valuable, and this is not the level of service we strive to provide. We'd love the opportunity... read more
Frequently asked questions about Town Center Nissan
How is Town Center Nissan rated?
Town Center Nissan has a 4.4 star rating with 8,595 reviews.
When is Town Center Nissan open?
Town Center Nissan is open now. It will close at 8:00 p.m.