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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Not sure if Bertha or dealer but beware they’ll add hidden add ons that’ll cost you because they can’t be taken off all they can give you is a simple “sorry”
Business response:
We are sorry to hear that you feel this way about your vehicle purchase and we understand your frustration. Your feedback is invaluable to us as we work to ensure transparency in our pricing and sales process. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Lance Smith at jsmith02@vtaig.com so we can work together to find a resolution.
The financial department is very sneaky . They jacked up my loan amount and said financial charges . They need to be honest and show everything in black and white before signing . They also jacked up the online price and said it’s dealers service fees . I ended up paying 3 K above the advertised price in the end .
Business response:
We are disappointed to hear about your concerns regarding the pricing and financing process. Your feedback is valuable to us. We would appreciate the opportunity to discuss your experience further. Please contact Jacob Randolph at jrandolph@vtaig.com so we can address your concerns directly.
AVOID THIS DEALERSHIP AT ALL COSTS! This dealership will do whatever it takes to make a deal, even if that means violating the Texas Deceptive Practices Act and FTC Act Section 5: Unfair or Deceptive Acts or Practices. I went to purchase a vehicle with a trade-in on 9/13/2025. This trade-in was under valued but I attempted to negotiate and they said that the limit they could do on this trade-in is $5k. Jeovanni (New Car Sales Salesperson) and an Assistant Manager both told me "This is the max we will go, because we can not s... read more
I phoned about a car advertised on your site for a used car on Wednesday evening to pay cash and purchase for our nephew. I was assured by Jaden that the car was still available and was made an early morning appointment on Thursday the next day. I received a phone call the next morning as we were pulling into the car lot by the used car manager asking if we were still coming. The appt was for 9:30am it was exactly 9:30am. We were met by Jaden taken to a small office and questioned about the car we wanted to purchase and aske... read more
Business response:
We understand your frustration with the miscommunication regarding the vehicle availability and the experience you had during your visit. It is disappointing when expectations are not met. We recognize that clear communication about vehicle availability is essential, and we understand how frustrating it must have been to learn that the car you were interested in was no longer available. The situation you described does not reflect the level of service we strive to provide to our customers. We appreciate you taking the time t... read more
I am absolutely furious with my experience at Town East Ford in Mesquite. I spent three days going back and forth with a sales guy named Saul about leasing a Ford Mach-E Premium. We agreed on the terms, and I made sure to confirm the details not once, not twice, but three separate times before making the drive—because I live an hour away! I even messaged Saul right before I left, and he told me the car was ready and waiting for me. So imagine how pissed I was when I got there and Saul suddenly tells me the white Mach-E we ag... read more
Business response:
We understand your frustration with the situation regarding the Ford Mach-E Premium you were interested in leasing. We are sorry to hear that you feel this way about your experience. Your time is valuable, and we recognize the effort you put into coordinating this visit. The situation you described does not reflect the level of service we strive to provide our customers. We take situations like this seriously and would welcome the opportunity to discuss your experience further. Please contact Lance Smith at jsmith02@vtaig.co... read more
Price was thousands higher when I got there than advertised on Car Gurus. Dealer add ons. Bait and Switch. Didn't appreciate that.
Business response:
We’re truly sorry to hear about your experience, Tom. We strive for transparency and customer satisfaction, and it’s clear we fell short in your case. Your feedback is invaluable to us, and we’ll use it to improve our communication and service moving forward. If you would like to discuss your situation further, please reach out to Lance Smith at jsmith02@vtaig.com. Thank you for sharing your thoughts.
Overall I was happy with the experience. Kikki, though new, was courteous and respectful, making her someone I’d consider working with again as she gains more experience and product knowledge in her sales role. However, the experience was marred by the unexpected addition of approximately $3,000 in options not included in the advertised price. It felt deceptive, as if the dealership deliberately advertised a lower price to lure customers, only to add significant costs later. This should have been addressed upfront, especiall... read more
Business response:
Thank you for sharing your detailed feedback. We’re pleased to hear that Kikki made a positive impression with her courtesy and respect, and we appreciate your willingness to work with her as she continues to grow in her role.
Avoid Town East Ford — Deceptive Practices and a Frustrating Experience I had an incredibly disappointing experience at Town East Ford. While Jermaine and one manager (whose name I didn’t catch) were professional and helpful, the rest of the team left a lot to be desired. From the beginning, I simply asked for a price breakdown on a truck, excluding taxes since I planned to tag it with a tribe in Oklahoma. This seemingly simple request turned into an ordeal. Zane, Dustin, and Karen acted like this was brain surgery — it took... read more
Business response:
Bobby, we appreciate you taking the time to share your experience with us, and we sincerely regret that your visit did not meet your expectations. While we are glad to hear that Jermaine and one of our managers provided you with professional service, we recognize that the communication challenges you encountered were less than ideal. Your feedback is invaluable in helping us improve our processes. We strive to ensure transparency and clarity in all our transactions, and we understand how frustrating it can be when expectatio... read more
bertha was nice and attentive but over all dealership experience was alright, they didn’t fill up the gas before i bought the car, their “detailing” before the sale was okay too, i didn’t see major improvements of cleanliness when i got the car versus when i was test driving it. matter fact, i was told the center console compartment wouldve been much cleaner (it’s hella dirty) after the purchase and after they detail it, but it was not touched up at all. prob gunna take it to an actual detailer tmr.
Business response:
Thank you for sharing your feedback! We're glad to hear that Bertha provided attentive service, but we’re sorry to hear that some aspects of your experience didn’t meet your expectations. We understand how important the little details are, especially when it comes to the cleanliness of your new vehicle. We appreciate you bringing this to our attention, and we’ll make sure to review our processes to ensure future guests receive the best possible experience. If you’d like to discuss your concerns further, feel free to reach ou... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,004 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.