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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Dealership is fine. Problem was very bad information provided in answers during purchase negotiations to my direct questions regarding vehicle maintenance services after the sale (2021 Ford F-250 Diesel 4-door 4WD Platinum). Was told by Sales Trainer Alan Black the sale included 8 routine oil services with fuel filters included when needed, 4 at home dealership, four could be anywhere, including home dealership. This did not occur and fall back is it’s printed on the window sticker what you get, we were in the office negotia... read more
Absolutely the worst experience with a service department in my life. Communication as completely non existent. They’ve had my vehicle for almost 3 months and have only contacted me twice. All other calls have came from me on multiple occasions with me leaving voice messages to never receive a call back. Avoid this Ford service center at all costs
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com to discuss this further.
They sold me a 2015 Ford escape titanium that had more than 70 recall problems and a faulty transmission after repairing the transmission within the 1st month of ownership it wouldn't go into gear again 2 months later and I have been fighting with Ford mesquite ever since. They stopped accepting my calls and car only ran for 4 months and I've had it for more than a year. Would not pass emissions test due to faulty transmission and faulty wiring harness. Now I have surrendered the vehicle because I'm tired of paying on a car ... read more
Business response:
Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
Used their website on Friday night to do the paperwork for a purchase via TexasBuyPass - they ran a credit report and offered me financing terms, I confirmed and set an appointment to do paperwork. Monday afternoon I called to confirm the appointment and to ensure that the vehicle actually existed - it was listed as 'sold' on the website and I didn't want to waste my time driving to the lot. I was assured that it was on the lot and the appointment was confirmed for me. I then received an e-mail about the appointment as well.... read more
Business response:
Matt, we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further.
If I can add a 0 star I would.. unfortunately we went there for a specific car we spent 5 hours doing all the paper work once we moved to the financing department they stated some fake lie about how the bank couldn’t finance me the car because of the high mileage which doesn’t makes sense at all and was a lie because once we left the car was pulled back to the front office obviously they had someone interested in it who obviously had a high down payment upfront for it cause the next day the car was off the market. I’m upset ... read more
Business response:
Hello Gloria, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further.
Hoy llegué a mi cita a las 8:00 am,a las 9:30 am me dicen que si puedo esperar dos horas más porque tienen otros vehículos antes del mío,incluyendo el del manager,vehículos"sin cita" pero que me pueden hacer un reeschedule para otro día...solamente me dicen Im'sorry y problema resuelto.Mi pregunta es,porque les dan prioridad a personas si cita que a los que tenemos cita confirmada?...en verdad estoy muy molesto con ese tipo de "servicio" y la persona con quien tenía la cita no trabajaba ese dia...
Business response:
Luis, gracias por traer esto a nuestra atención. Nuestro equipo se enorgullece de brindar un servicio profesional y centrado en el cliente y lamentamos que no lo haya recibido. Lo antes posible, comuníquese con nuestro director de servicio, Mike Smith, en Msmith@towneastford.com para analizar esto más a fondo.
I ordered a new 2021 EcoSport early April 2021. The reason I ordered it is because there was nothing on the lot at the time that suited what I was looking for. There still is nothing currently on their lot that I want. To be fair, I was told the order would take a few months. Okay, fine. Well, I’m still waiting for it and was recently told that it “allegedly” will arrive sometime later in February 2022. If the vehicle arrives at all, and I am not sure it ever will, it will be a year-old new vehicle. During this time, I had m... read more
Business response:
Paul, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further.
Old bait and switch! On Sat Aug 28th I was quoted a price of the truck and yesterday quoted another. They came back and brought the price of the truck back down to the original quoted price after I told them I wasnt going to let them get over on me. I even came back today with an offer to put money down and filled out a credit app so they could finance it. I asked them to let me know so I could arrange my own financing if they couldn't in a timely manner. They waited until the end of the day on month end jerking me around, t... read more
Worst dealership I’ve ever purchased from ! Got there at 9:45 am and they didn’t have the truck ready until 3:45 pm . Would not recommend
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,007 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.