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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I'm in the market for a new F-150 as it's my truck of choice. I came across this dealership in Texas and they have a competitive price on their vehicles, BUT IT'S ALL A SCAM TO GET YOU SUCKED INTO THEIR xxxxxxxx!!! Jose Diaz was the person i spoke to over the phone, I asked him specifically about the pricing on the truck advertised, he said it's in stock and I asked if I would qualify for the $2750 discount over the XLT financing deal, he said YES. Tells me to fill out the application and wouldn't work the deal until the app... read more
Business response:
We're sorry to hear that you are dissatisfied with our pricing. Our team constantly strives to offer competitive and fair prices to our valued customers. We understand the importance of transparency when it comes to pricing, and we always aim to provide detailed breakdowns of all costs associated with our products and services. Your feedback is valuable to us, and we would appreciate the opportunity to better understand your concerns. Please reach out to our customer service team, and we'll be more than happy to discuss the ... read more
Vehicles are not inspected as they should. Once the sale is done, pray that you won't have issues because no one calls you back or even looks your way!
Business response:
We apologize for any inconvenience or dissatisfaction you experienced with our after-sale service. We strive to provide exceptional customer service throughout the entire ownership journey, and it is disheartening to learn that we fell short of your expectations. To address your concerns and provide a resolution, we kindly request that you provide us with more specific details regarding the issues you encountered. This will enable us to investigate the matter thoroughly and take the necessary steps to rectify the situation. ... read more
Have to give the dealer a one for having a thief and a liar as a sales manager every word out of his mouth was a lie make a deal drive 150 miles in good faith then have someone treat u like that very very disappointed in ford thought they were better than that
My Mache E build is not even in production yet. It will not be ready until end of year. I needed to purchase before November. I’ve been waiting since May. I was asked by the dealership if I wanted to upgrade to the Mach E GT. Of course I did for the right price! My salesman was great however his hands were tied by the sales managers decisions. He really tried. However, after finding a better deal at FIVE STAR FORD in Carrollton I bought there. Only because I saved several thousands and because Town East could not match it. I... read more
Business response:
Our goal is always to provide our customers with fair and competitive pricing, and we understand that value for money is crucial. We appreciate your feedback, and it's essential for us to know when we haven't met your expectations. Your satisfaction is of utmost importance to us. While we aim to offer competitive pricing, we also understand that you may find different offers in the market. We're glad you found a better price elsewhere, but we're disappointed that we couldn't meet your expectations this time. If you ever reco... read more
All the people at Town East Ford are great. The only complaint that I have the MSRP was $82,000 and y’all charged us over invoice. I think the sticker that’s on the window should be the price of the vehicle.
Business response:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Found and qualified for a specific vehicle through Cargurus. Completed financing paperwork on line. Vehicle located at Town East Ford. Called to confirm details and then drove 3 hours to finalize the deal. Once there, was told they would not honor the Car Guru advertisement. It was back and forth between salesman, who was very nice, and the manager, who never approached until I was walking away in anger. He actually ran out onto parking lot to beg me to complete deal. Six hours! at this dealership. The whole process was shei... read more
Business response:
We're sorry to hear that you had an unsatisfactory sales experience. Providing exceptional customer service is our top priority, and we regret that we fell short in meeting your expectations. To better understand the issues you faced and to address them, we would appreciate more specific information about your sales experience. Please reach out to us directly so we can discuss your concerns in detail and work towards a resolution. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to disc... read more
Would not negotiate on price. On a good note, I realized after I got it home that the car did not have the air compressor / tire sealant kit in the cargo area as designed. I contacted sales and we got it sorted out. They agreed to ship me the missing items. Told them I didn't want the extended warranty at least 6 times. They still managed to get me to sign up for it. Gave me a "deal" by extending payments and slightly lowering the interest rates. No deal there. Shame on me. Buyer beware.
Business response:
We are so sorry to learn of your negative experience with us. To address your concerns and provide a resolution, we kindly request that you provide us with more specific details regarding the issues you encountered. This will enable us to investigate the matter thoroughly and take the necessary steps to rectify the situation. At your earliest convenience, please reach out to our Customer Relations Manager Melissa Green at (972) 560-1339, or by cell at (903) 286-5769 to discuss this further. We value your time, and are lookin... read more
I purchased a new f150 from them back in December. The buying process was a long painful process that took 7 hours. They refused to sell the truck to me unless I financed though them with Ford Motor Company credit. During the process, I was told that I had to pay for window tint, paint protection film, and bedliner. Sales refused to remove them from the buyer agreement. They also added a zaktek coating. They installed the bedliner but didn’t apply the window tint, paint protection film, or Zaktek coating. I live 2.5hrs away.... read more
The sales staff was unaware of the product they were selling. Walked out on one sale staff, unable to address questions asked and just an idiot. The 2nd sale staff kept telling me the dealer add-on came from the factory with the manager was observing and advising them there were add there and did not know there was a Hybird battery that was separate from the 12-volt battery. The add-on charges were high at $1795. If you shopping at Town East Ford they are ripping you off. with these charges. What happened to the time when yo... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,004 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.