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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
DO NOT BUY YOUR CAR FROM HERE EVER! ! We talked to Gamaliel Benitez about a car we were interested in. We live in San Antonio and told him we were 5 hours away and willing to drive for this car but wanted to confirm it was ours before making the trip. He said it was and gave us his word, pulled our credit and took a $1000 deposit. 2 hours away, the manager Steve, calls us to let us know they sold the car and had absolutely no remorse and basically said we will give you the deposit and didn’t even offer to show us any other d... read more
Business response:
We sincerely apologize for the unfortunate experience you had with our dealership. We understand the frustration and disappointment you must have felt, and we want to assure you that this is not the standard we strive for. We will address this situation internally to ensure it does not happen again. Your feedback is valuable to us, and we appreciate you taking the time to share it. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further.
RED FLAGS ALL OVER THE PLACE HERE! !! Drove over 2 hours to see a 2012 F-150 that had "passed" their 139 point inspection. First off when my husband had called and asked about the truck, red flag #1 they wanted a $1,000 NON-REFUNDABLE deposit just to get an appointment. HAHA! We offered them $50 deposit but no way in the world were we turning over $1,000 to them to look at an 11 year old truck! They claimed another buyer was interested but couldn't get his stuff together so it would be just whoever got here first. That was f... read more
Business response:
We are sorry to hear about your negative experience with our dealership. Our goal is to maintain transparency and honesty in all of our dealings. We apologize if this was not the case during your visit. Your feedback is valuable to us. Thank you for bringing this to our attention. At your earliest convenience, please reach out to Kurt Jones at kjones@towneastford.com to discuss this further.
Our salesperson was Brandon Figueroa-Tejeras. With regard to the sale itself, he did an excellent job. He was knowledgeable, attentive, and very helpful. During the course of the transaction, we relayed to him the poor experience we had with another Dallas area Ford dealership several months ago, particularly when it came to what we needed after the sale. He assured us that would not happen with him or this dealership. However, I have texted him several times since the sale regarding a couple of follow up items and there has... read more
Business response:
Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again soon!
The amount of time it took was miserable- about 5 1/2 hours! I know the financial part of it was big but I think it could have gone smoother and quicker than it did. Customer service was decent but could be more personable and less forced politeness to get the deal.
Business response:
Thank you for your review!
I made an appointment at Town East Ford Service with Dave to fix a leak in my sunroof. He said it would be three days before they could diagnose the problem. His guess was that the sunroof seal needed to be replaced. Three days was a long time to wait just for the diagnosis, but I decided to do it because Town East Ford Service is closest to my home. When I got there, he told me that it would be eight days before they could diagonse it. He also told me a story about another Ford Taurus SHO customer that he denigrated because... read more
Business response:
Thank you for sharing your recent experience with our service department. We apologize for the long wait time and the inconvenience it caused you. We understand how important your time is, and we strive to provide efficient and timely service to all of our customers. As for the busy service department, we do our best to accommodate all of our customers as quickly as possible, but sometimes unforeseen circumstances can cause delays. We appreciate your patience and understanding during these times. At your earliest convenience... read more
This dealership is really only interested in selling to people who live locally in Mesquite. They told us when we called on the phone that they would mark up a cars price up to $10000 for people who were not locally from Mesquite because they didn’t think the car would be brought back for them to service. We had talked to them about buying a car and they said that we would have to get there immediately when the car came in because they don’t hold cars for people even if you want to put money down and start the buying process... read more
Business response:
Thank you for reaching out to us with your concerns. We apologize if you felt that you were not treated fairly during your visit to our dealership. Our team strives to provide excellent customer service to all of our customers, regardless of their location. We take all feedback seriously and will use it to improve our services in the future. If there is anything specific that we can do to address your concerns, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further.
Hidden fees just so they can make more money. Internet price is not the price of the vehicle found that out AFTER we got there. There’s additional fees added that is not advertised. Not a great experience. The finance guy was great very helpful!
Business response:
We want apologize for any misunderstanding. This is absolutely not the experience most of our customers are accustomed to. We want to make sure this does not happen again, so please email us directly at contact@towneastford.com or +1 972-584-9140. We look forward to connecting and turning this into a much more satisfactory experience for you.
Unfulfilled issues, took me going in the dealer. Games or just not knowing how to do stuff.
Business response:
We want apologize for any misunderstanding. This is absolutely not the experience most of our customers are accustomed to. We want to make sure this does not happen again, so please email us directly at contact@towneastford.com or +1 972-584-9140. We look forward to connecting and turning this into a much more satisfactory experience for you.
My daughters 2019 Ford Fusion wouldn’t start. She thought it was the key fob, She only had one because the first on had already failed. She ordered a battery but that did not fix the problem. I called TEF because they had sold me a “Platinum” bumper to bumper extended warranty. They arranged a tow and three days later told me they needed to replace the two key fobs. I asked him why both had failed, my 1997 Cougar 35th Anniversary XR-7 has a fully functional key fob. They had no answer only a quote for $1100 plus tow, apparen... read more
Business response:
Clay we're very sorry to hear that you're unhappy with your experience. Feedback like yours is what drives us to improve and if you're open to it, we'd like to look into the issues you're experiencing. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford. and our team will be happy to assist and help resolve these issues.
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,004 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.