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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They didn't treat me like the good customer I've been for several years. Car in there for over 2 weeks. Didn't wash or take paper out when returned.
took 3 hours to purchase my lease end truck. 2 hours for service center. way too much time.
Business response:
Thank you for your feedback. We sincerely apologize that it took 3 hours to complete your lease-end truck purchase and an additional 2 hours at the service center. We understand this is an excessive amount of time, and it falls short of the efficient service we strive to provide. We hope you'll give us another chance to demonstrate our commitment to fast and efficient service. At your earliest convenience, please reach out to Lance Smith at jsmith02@vtaig.com to discuss this further.
I made an appointment for my car to be seen on a Monday. I didn't receive a diagnosis on the problem until Wednesday. My car was not completed until the next Tuesday. The service is slow! I'm don't completely trust the technicians and what their diagnosis is. My car was there just a month before a similar problem happened. This should have been detected. I feel like they try to nickel and dime you . I have an extended warranty but I was still out of pocket over $200 both times. I have no plans on returning
Not sure about this dealer Town East ford when I bought my F150 from there I was told and have the paperwork showing that my first two oil changes where included with my purchase, within two years of purchase or 24,000 miles mileage was 20786 and I bought this vehicle in 8/22 I was within the time and mileage limits and you charge me $78.53, told Mr Blume that I had the paperwork, but he didn’t what to see it said he could look it up in your system, i didn’t want to get into with him, I should have not been charged for this ... read more
Business response:
Hi there, we're sorry to hear about your recent experience. We strive to uphold our promises and we apologize for any miscommunication that may have occurred. We would like to look into this matter further to ensure customer satisfaction. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford to discuss this further.
Over 2hr wait for oil change and tire rotation when quoted 1 - 1.5 hrs. Also my oil filter is leaking so unfortunately I will have to return due to workmanship.
Business response:
Hi Chad, thank you for sharing your feedback with us. We apologize for the extended wait time and the issue with your oil filter. We take your concerns seriously and will address them with our team to ensure a better experience in the future. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford to discuss this further.
My light came back on within 5 minutes of picking up my car. Vehicle was not repaired.
Business response:
Hi there, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with your vehicle. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford to discuss this further. We appreciate your understanding and hope to make things right.
Save your time and go elsewhere… we were there and they approved us we even signed paper work. Didn’t bring the vehicle home because they said it was not allowed to leave the lot due to the side view mirror. The next day we wait all day for a call back we call them at 8pm to be told oh never mind you need triple the down payment. Time wasted for the record we have great credit!!
Business response:
Thank you for sharing your experience with us. We're sorry to hear about the confusion during your recent visit. We strive to provide clear and accurate information to all our customers. Your feedback is valuable, and we will use it to improve our processes moving forward. At your earliest convenience, please reach out to Ray Monks at RMonks@vtaig.com to discuss this further.
Do not do business with Brian or with Town East Ford I purchased a vehicle from them that was supposed to have been inspected right after buying the truck the rotors and brakes were bad the truck has leaks everywhere I received a $12,000 bid from them to repair the truck I just purchased from them do not do business here.
Business response:
Mauricio, we are truly sorry to hear about your experience with us. We strive to provide top-notch service and it's disappointing to hear that we fell short in this instance. Your feedback is valuable to us and will be shared with our team for improvement. At your earliest convenience, please reach out to our Service Director, Ray Monks at Mauricio, we are truly sorry to hear about your experience with us. We strive to provide top-notch service and it's disappointing to hear that we fell short in this instance. Your feedback... read more
We have bought numerous vehicles for our business by finding them online and making the purchase over the phone, then going to pick up the vehicle. This one started the same as others by receiving and approving a deal sheet, but then management said you have to physically come in TODAY in order to get this deal. We said we'll just do Docusign and purchase now (we've done this with most of our vehicle purchases, not to mention multi-million dollar contracts for our business). They said we don't do Docusign - too fraught with ... read more
Business response:
We're genuinely sorry to hear about your negative experience with our sales team. Providing exceptional customer service is one of our top priorities, and we regret that you felt our staff was rude. We take your feedback seriously, and we'll be looking into this matter further to ensure such instances do not occur in the future. Your satisfaction is important to us, and we would like to make amends for your less-than-ideal experience. If you would be willing to give us another chance, please don't hesitate to reach out to ou... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,004 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.