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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
i love my new F150!!!this dealer went beyond the call of duty over the weekend..this was the 6th new ford i had boughtn from town east ford,the sales and finance was non pressure and the service center is state of the art..im so glad i went online and back to them..thanks guys i will still send all of my friends and family to ya <3 P.S i just read the other reviews and LOLOLOLOLO i am a business owner and love this sorta thing LOL the guy with the interest rate..pay your bills on time (thats all im sayn) the guy/gal with the... read more
The service department takes advantage of the elderly they charged my 73 year old mother almost 400 dollars for services she did NOT NEED will be filling with the Texas attorney general office and filling a complaint with Texas DMV officials this is outrageous. Ac ventilation treatment with labor 110 dollars an "engine oil booster" plus Ztech which all is a scam. The sales people are great but never take your vehicle there for service. The service department is corrupt and will fleece any elderly person
Business response:
We take your feedback seriously, and we are sorry to hear you feel this way about your mother's experience. We understand your concerns, as the experience you have described does not reflect the standard we hold ourselves to. We would welcome the opportunity to learn more about what happened. Please reach out to our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss this further.
Would not listen to the things I asked for within my new vehicle, I told him specifically what I was looking for and wanted to make sure that I could find them within the vehicle I was wanting to purchase. He showed me three cars that had none of the features I wanted.
Business response:
Your concerns are noted and we understand your frustration. The experience you've described falls short of the level of service that we strive to provide. Please reach out to Lance Smith at jsmith02@vtaig.com so we can discuss this further and work towards a resolution.
Advertised a 2024 Bronco Sport Badlands for $31,240. I drove all the way from San Antonio to see it. Wasted my day and my gas money, Salesperson confirmed the price, but after a test drive, the total jumped to $42,000 because of add-ons I never requested. Attempts to clarify were met with vague answers, and they refused to honor the advertised price. This dealership seems to prioritize profit over honesty.
Cas Answers my calls, I had service department issues, none of the managers would call me after I brought the car to service and I went there to talk to Trey and Tyler and the said they were going to fix it but it wasn't. On my way home the next day after the brakes shook badly a safety issue worse than before. No one called me when I had called back about the issues, and I am still having some vibration from the exhaust or possibly engine mounts.. I had to fix my front brake rotors myself after service department said they ... read more
Cas Answers my calls, I had service department issues, none of the managers would call me after I brought the car to service and I went there to talk to Trey and Tyler and the said they were going to fix it but it wasn't. On my way home the next day after the brakes shook badly a safety issue worse than before. No one called me when I had called back about the issues, and I am still having some vibration from the exhaust or possibly engine mounts.. I had to fix my front brake rotors myself after service department said they ... read more
Business response:
Your feedback is invaluable to us, and we understand your frustration. We recognize that communication is essential, especially when addressing safety concerns, and it's clear we fell short of your expectations in this area. Please contact Lance Smith at jsmith02@vtaig.com so we can discuss your concerns and work towards a resolution.
Selling lemons and want ppl to pay for their mistakes very bad customer service not happy at all with the results and kept the car way to long and tried to force me to get another truck instead of fixing mine
Business response:
Thank you for sharing your concerns with us. We’re sorry to hear that your service visit left you feeling frustrated and unsupported. Our intention is always to provide clear communication and timely repairs, and it’s disappointing to learn that the experience didn’t meet those expectations from your point of view. Feedback like yours helps us take a closer look at where our process may need improvement so customers feel confident and well-informed throughout their visit. We’d appreciate the opportunity to review what happen... read more
They installed an aftermarket GPS tracker on my son's new 2025 F-150. It wasn't financed with them and wasn't required by the lending institution. I'm sure they have it in the fine print somewhere but wasn't disclosed to him in an open honest matter. It says all I need to know about how they do business and how they treat customers. Shady and dishonest at best.
Not sure if Bertha or dealer but beware they’ll add hidden add ons that’ll cost you because they can’t be taken off all they can give you is a simple “sorry”
Business response:
We are sorry to hear that you feel this way about your vehicle purchase and we understand your frustration. Your feedback is invaluable to us as we work to ensure transparency in our pricing and sales process. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Lance Smith at jsmith02@vtaig.com so we can work together to find a resolution.
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,018 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open tomorrow at 8:30 a.m.