Town East Ford

heatherwoo 

on DealerRater

16 years ago

Pre-approved for credit online. Internet sales manager said I was pre-approved. Salesman said I was pre-approved. At the dealership for 2 days, submitted formal credit app., was never shown any written offer, sat in the sales office for an hour and a half with no one checking in with me, when they finally put numbers onto paper, they wanted $25k for the vehicle that was priced at $21k on their website. When I pointed this out I was told this was a cash-only price (however I called internet mgr and anonymously asked if the in... read more

leonardtx 

on DealerRater

16 years ago

I've bought several vehicles from this dealer but on 12/12/09 they had stock number C5336 listed in the Dallas News for $12.9k. I arrived just after the dealer opened and they could not find the vehicle but stated they could give a similar $2700 discount. They offered another more expensive msrp vehicle with just over a $600 discount with the typical story of very little profit at that point (vehicle had an msrp of ~ $20k). I've bought one of these same models in 12/08 and knew better. Salesman wouldn't budge, I went to anot... read more

wcgraham1 

on DealerRater

16 years ago

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stangcrazygirl 

on DealerRater

17 years ago

My mother and I came in yesterday to look at trading in my vehicle for a Mustang. The sales guy I talked to was very nice but the sales or finance guy that came out to talk with us was just plain rude! I asked him what they would give me for my 08 Jeep and he said probably between $12,000-15,000 so I said ok. Well they did the appraisal and he came back and when I asked how much it appraised for he said $11,500. I said, What happend to between 12-15,000? HE YELLED at me saying "I AM NOT a APPRAISAL GUY SO HOW SHOULD I KNOW!"... read more

IQLow 

on DealerRater

17 years ago

Divulged 9.99 per cent finance rate only after I demanded it be disclosed and they declare there is a $500.00 rebate for using Ford Motor Credit and that would easily offset the difference of a 5.25 auto loans which was available due to excellent credit rating, which of course goes to the dealer which is deducted from the total sales price which can not be proved or disproved as they refuse to divulge a total sale price declaring it depends on financing. Not having a calculator with me (will never happen again) and the rapid... read more

MAP 

on DealerRater

17 years ago

Horrible experience. Found a car on the internet. Had an appt to see the car. The guy I had made the appt with wasn’t available. After deciding to buy the vehicle I could not get a price of the vehicle from the finance people. They kept quoting me a monthly payment but would not let me see the numbers. I was finally told I could have the price advertised on the internet BUT my finance rate would be 18%. I'm not stupid, I walked. Still, adding the price of the vehicle, 18% finance rate, plus tax, title, lic and an additional ... read more

bhawthorne 

on DealerRater

22 years ago

Walked in with inventory sheets on two vehicles to look at, knowing we would buy one of them. It was more than 4 hours, of mostly waiting, before we left. The vehicle had a razor blade left on the floor, and a number of minor issues, that we were told we could come back to get fixed. It took weeks of trying to actually get them to take the vehicle. When my wife confronted the salesman about being put off, he actually told my wife he had said she could bring it in whenever was convenient because she was pregnant.