Town East Ford

RETSWLLL 

on DealerRater

a year ago

Everything was great except that when they brought the truck back they left the key in the gas door. I tried multiple times to call and David didn't answer so I had to drive to the dealership to find out where my key was. A simple email would have solved this problem. 

Helpmehall 

on DealerRater

a year ago

Worse customer service experience ever! !! Took 8 days to get truck after waiting for tunnel cover, 8 weeks for all terrain mats, and so far still waiting on license plate that came in last Friday and it’s Thursday. All I get as a response was “Sorry”. I’m afraid to take car there for service after all that they put me through. Salesman was great to work with. 

tj84575 

on DealerRater

a year ago

Gerald was very condescending and unprofessional. Not sure why he was more concerned with being rude than having good customer service. Hopefully he gets better. 

DeeGirl 

on DealerRater

a year ago

I recently had a very disappointing experience at Town East Ford, located at 18411 Lyndon B Johnson Fwy, Mesquite, Texas, on August 16, 2024. On August 15, 2024, I contacted the dealership about purchasing a car listed on their website. Over the phone, I was assured that the online price would be the final price. My husband and I then drove over an hour to the dealership on August 16, 2024. Upon arrival, we were shown two Ford Bronco Sports and a Ford Escape. After test driving the Ford Escape, we decided to proceed with its... read more

MR.MILLER.RC 

on DealerRater

a year ago

In the service department there was a CSR that lied to me. I dropped my truck off for recall repairs at 7:15am. The CSR took my information and said it would take several hours. I called around 2pm and the rep said it was not finished yet. 6:10pm I called and the first sales representative did not one to help and said I’m sorry we don’t have your truck but service opens the next day. I asked for a manager and the phone call hung up. A second representative got me a manager and then I had a call from the service manager. She ... read more

MR.MILLER.RC 

on DealerRater

a year ago

In the service department there was a CSR that lied to me. I dropped my truck off for recall repairs at 7:15am. The CSR took my information and said it would take several hours. I called around 2pm and the rep said it was not finished yet. 6:10pm I called and the first sales representative did not one to help and said I’m sorry we don’t have your truck but service opens the next day. I asked for a manager and the phone call hung up. A second representative got me a manager and then I had a call from the service manager. She ... read more

Sana H. 

on DealerRater

a year ago

Worst experience. I liked a car online, and when I went to go see if the first time I was handled with a lady who could care less about me buying. However I liked the car. (keep in my mind I have a lot of experience w car buying). Anyways, my family loved the car enough to come back the second day. It was a USED car. Also pretty expensive, but still decided to buy it because we couldn’t find that color anywhere. Anyways, after we loved it, and was informed the price will be only book value + tax and title, we agreed. Dealer ... read more

CSEANMC 

on DealerRater

a year ago

Service center is terrible. Despite an appointment it took 5.5 business days for them to even look at the car. When we brought it in we told them we needed it back by a certain date and of course we needed it back before they could even order the necessary parts. Customer service is non-existent as it seemed like I was the one having to chase them down. 

CSEANMC 

on DealerRater

a year ago

Service center is terrible. Despite an appointment it took 5.5 business days for them to even look at the car. When we brought it in we told them we needed it back by a certain date and of course we needed it back before they could even order the necessary parts. Customer service is non-existent as it seemed like I was the one having to chase them down.