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Toyota of Renton
- Car Dealers
- Renton, WA
About this business
Location details
150 SW 7th St., Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
inappropriate action from sales rep (SR) MarkH Had the worst customer service experience courtesy of SR MarkH. I was looking for a reliable corolla car that would suit my budget. Through my sister's friend, she referred the SR to me. I discussed with him upfront my preferences as well as my budget. However, instead of finding me the unit i need, he was so absorbed in selling me a unit which was way, way beyond my budget. Nevertheless, when asked for the specifics of the car he chose for me, he suggested persuasively that i t... read more
Business response:
JP- Our General Manager Greg Kessler would really like to discuss this matter with you again! Thank you in Advance.
Renton residence This dealership has the worst customer service I have ever experienced from any car dealership. The service reps are arrogant, lack compassion and could care less about having pride in the place they work. This bad reputation is not just my opinion, ask the other Toyota dealership and other non Toyota dealerships what they hear. I guarantee it is not good. On the website there are no comments that would ispire someone to want to buy a car there let alone get their car serviced there. The only person I feel h... read more
Business response:
Dear Jay and Peter, Thank you so much for returning my call the other day. Your support through-out the years has meant a lot to us! Since we spoke, I have instituted measures with my service advisors to insure we don't make this mistake again. Of course mistakes happen in every organization! And when they do, I first expect my managers to contact our customers immediately to make an attempt at rectifying the issue, as I did with Peter. Second we then provide the necessary employee training. I realize my apologies do not giv... read more
Poor service standards They wanted to over charge me by more than $850.00 over Rodland Toyota in Everett, and Burien Toyota for changing a timing belt and installing a water pump. They stand firm when they lied telling me the Toyota service manual requires an extra two hours labor if my truck has a supercharger. The manual says nothing of the kind because no super charger requires attention to remove a timing belt or install the water pump. When I talked to Seam Densmore the service manager about this he said everyone alread... read more
Beware of Toyota of Renton I had a bad experience with this dealership. They do not negotiate fairly. They also had me waiting over two hours to see the loan officer after agreeing to purchase the vehicle. After all that, the salesman gave me only one key to my brand new vehicle. He insisted that new cars only come with one key. I believe they kept the other key in an attempt to sell it to me twice! You have been warned. Don't make the same mistake! There are plenty of other Toyota dealerships to choose from!
Business response:
My Sincere apologies that you felt you had a terrible experience here at Toyota of Renton. If you have time would you please give us a call, we are concerned by your experience. Every new car does come with 2 keys and again we do truly apologies for all the miscommunication and the long wait in Finance. Greg Kessler General Manager,Toyota of Renton 425.213.1876 [emailprotected] or Jim Roes Managing Partner, O'Brien Auto Group 425.814.9696 [emailprotected]
Avoid this dealership!! I set up an appointment to look at a vehicle the prevous night. The sales man agreed over the phone to let me take home the car to show my husband since he had to work late. After driving 30 miles to the dealership the sales man and vehicle were nowhere to be found. He had taken the car for a drive and nobody could could find him. When he did return, he told me it was "policy" to agree on a sales price prior to me taking the vehicle. I told him that we could not agree on a price before my husband even... read more
Frequently asked questions about Toyota of Renton
How is Toyota of Renton rated?
Toyota of Renton has a 4.4 star rating with 4,518 reviews.
When is Toyota of Renton open?
Toyota of Renton is open now. It will close at 6:00 p.m.