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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I like a Discount but waiting time to long
Business response:
We are glad to hear that you appreciate the discounts we offer! We understand that waiting times can feel lengthy, and we appreciate your patience during your visit. Your feedback about the wait time helps us identify areas where we can improve our service efficiency. We truly value your business and are committed to providing you with both great savings and a more streamlined experience. Thank you for choosing Toyota of Richardson and for sharing your honest feedback with us.
Did not respond to my issues.I expect a better response from them.
Business response:
We take your feedback seriously and understand your frustration. Your experience matters to us, and we would appreciate the opportunity to address your concerns directly. Please contact Maria Arenas at a marenas@vtaig.com so we can better assist you.
It was ok not the best services
Business response:
We are disappointed to hear that your recent experience with us did not meet your expectations. We understand your feelings about the service you received, and we take your feedback seriously. Your experience is important to us, and we strive to provide exceptional service to every customer. We would welcome the opportunity to discuss your concerns further and work toward a solution. Please contact Maria Arenas at a marenas@vtaig.com so we can better understand how we can improve.
I liked the service. I am pleased with my Service Advisor (Benito N.). I was angry and disgusted at check-out when told I would need to pay 3% credit card fee. Spoke to the manager. He blamed it on Berkshire, as did the programmed cashier. I have been a steady customer since 1995. This sneaky little tactic (credit card fee) has completely changed my opinion of Toyota of Richardson. Unless I need work that is very highly specialized, I am finished with your agency
Business response:
We are concerned to hear about your experience, and we understand your frustration. Your long-standing relationship with us is truly valued. We appreciate that you were pleased with the service you received and your Service Advisor's assistance. Your feedback helps us understand the impact of policy changes on those who matter most to us. We would welcome the opportunity to discuss this matter further with you. Please contact Maria Arenas at a marenas@vtaig.com so we can address your concerns directly.
The car did not match the carfax! I had texted the sales team that was helping us asking if there was anything wrong with the car. They said no and would have it ready for us to look when we arrived. When we arrived the salesperson took down some info and then told us that the car had damage to the driver side door. He said that someone attempted to fix it themselves and had been spray painted. That part was true. He also said that they would fix it prior to selling it to us. We took it on a test drive and after returning to... read more
Business response:
We are sorry to hear that you feel this way, and we understand your frustration. We would appreciate the opportunity to discuss this matter further with you. Please contact Maria Arenas at marenas@vtaig.com so we can address these issues appropriately.
Misdiagnosed my car problem.
Extremely long waits. Good deals tho.
entry inspection had heavy push to sell 3 new tires (4 actually, they spouted some nonsense about uneven tire wear affecting traction control) all 4 tires not even close to wear indicators, but entry inspection says tires are worn out. The usual up sell on oil and fuel adds. Shop inspection is suspect, stating tires have more tread life than previous visit, same with the brake pads. Again with 3% surcharge on CC payment, 115K service was $419 - the 120K service will be the last visit in 6 months at this dealer. I don't trust... read more
How many times do I have to rate the service. I've already done it twice!!!!!!! Enough, take me off your list
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,056 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open tomorrow at 7:00 a.m.