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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Terrible service. They refuse to help you when you make an appointment because you use Toyota maintenance plan. It's always an argument as to why they can't do it. They've scratched my rims and forgot bolts to hold my oil cover on. Have been going for months with the same service annd also I don't know why I get looked at annoyed every time I use military discount. Definitely not going back after this last time.
Poor customer service - they tease our capacity! Sales rep have to learn to talk to people in better way!
Customer service is BAD !! I had a scheduled appointment for 6pm on 4/25/24. I pulled in to bay at 5:55pm and waited in my car until 6:18pm before I was even acknowledged. There were guys that take the cars back for service sitting on their cellphone. It was just so unprofessional and not friendly. There should certainly be more focus on customer service. I always take my 2014 Corolla to the dealership for service and this is by far the worst experience I have ever encountered. Definitely needs Customer Service improvement. ... read more
I was given a call to remind me, that my car was due for service, just to find out that it wasn't
Showed our service tech a picture of the improperly installed cabin filter that cost us $69+ (installed) by Toyota of Richardson about a year ago, and all we received for a reply is that technician is no longer with us. Great! So, we had no filtration in our RAV4 Limited for the past year and also learned that we can get a 20X better cabin filter delivered from Amazon for less than $25. It took us less than 5 min to install. Now we're wondering how else we're being taken.
Showed our service tech a picture of the improperly installed cabin filter that cost us $69+ (installed) by Toyota of Richardson about a year ago, and all we received for a reply is that technician is no longer with us. Great! So, we had no filtration in our RAV4 Limited for the past year and also learned that we can get a 20X better cabin filter delivered from Amazon for less than $25. It took us less than 5 min to install. Now we're wondering how else we're being taken.
My coolant was almost empty and they do not told me about this if I don't check my car at home maybe caused me a big problem when they are supposed to checked the fluid. How I asked them
Service was very bad. I called a lot of time and the seller so bad to me
I waited way to long for my simple service request to do a multi-point inspection and check the status of my tires and breaks. My service rep, Eddie Callejas apologized for the delay and advised me that on Wed (& Sat's) their point person who assigns the technicians the service request does not work. Thus the technicians pick and choose what job they want to do without direction which is ridiculous. This rating is based on that & not the Service Assistant Manager, Eddie.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,975 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.