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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst experience in my life The west side of the building was the worst side of the building. It needs to be remodeled and is very old. The rooms were very old looking in the bathroom was disgusting. Then where I was located I was right next to the elevators. The elevator is they only have four elevators, and it was filled when it was time to leave. The elevator stopped on every floor. The elevator was hard. The elevator was noisy. It was too fast. It was terrible. People were loud on the floor And the staff members who ... read more
Business response:
We are sorry to hear about your poor experience, Anonymous. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Horrible delayed customer service, room stank of smoke and breakfast was exorbitantly priced!! The "non-smoking" room smelled like smoke/gross, no blankets and when I asked for one a stained one was delivered by a man who behaved really odd, no room service after 9pm! No wheelchair available for over 1 hour! No bell service available for 45 minutes! I was upgraded to a room I was told would be near the elevator because I have a hip injury - it was NOT near the elevator causing me more pain. There was NO menu or information a... read more
Business response:
We are sorry to hear about your poor experience, Anonymous. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
We are very disappointed and angered with the experience at Trop and would like some money back. the master bedroom wall is paper thin...the guests in the adjacent snored all night and kept us awake. It was as if he was in our room. The shower in 3002 was wheelchair accessible but the water ran from the shower stall into the bathroom floor and was quite messy and created a safety hazard. No ice in vending rooms on floor 30 and 35...had to walk up to 36...had to walk because there was a 20 minute wait for an elevator, the nig... read more
Business response:
Hello Susan, It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Thank you for the feedback. We are sorry to read that you did not enjoy your experience. Please feel free to contact our Customer Relations Department at 1-800-542-7724 to allow us a chance to make this right for you. Thank you, Tropicana Atlantic City
I won’t be back The logistics of reaching the Havana Tower after check in was a nightmare, particularly for my disabled-elderly cousin. We didn’t have a choice about whether or not to use valet because you can’t park to check in. Once we checked in, instead of the agent telling us we should take the car, he gave us walking directions, we had a few bags, my cousin struggled. He was a jackass too. In the end, we did not have to pay for parking in the tower garage. But, Syid tried his hand. Mr Mohammed at valet gave me a vouche... read more
Business response:
We are sorry to read that you did not fully enjoy your experience and appreciate the time you have taken to let us know. We review all comments and discuss what we can do to satisfy all who come to dine with us. We do hope you will come back so we can get another chance to deliver a 5-star experience for you. Thank you, Tropicana Atlantic City
Not great at all The room, and throughout the night was terrible… I was with my daughter, and the couple next were at it all night.. it woke my child up asking me if I was banging on the wall.. just a very uncomfortable experience… called down to guest service and they told me it was nothing they could do… cause I was trying to to get a room switch Casino was cool
Business response:
Hello Tahira, Thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information at 1-800-542-7724 and we can discuss your issues further. We hope you will give us another chance to earn your business. Thank you, T... read more
Fair I have booked South Ocean View Executive Room for additional 200$ charges, but they provided me regular room with back side ocean view
Business response:
Hello Rashid, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you, Tropicana Atlantic City
Poor
If you had better staff I would have enjoyed my stay The staff was terrible The atmosphere
Business response:
Hello Jessica, It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. We are sorry to read that you did not fully enjoy your experience, and we hope we get another chance to deliver a 5-star experience. Thank you, Tropicana Atlantic City
Never stay here again especially in the West Tower. We stayed in the West Tower. Got stuck in the elevator twice. Took shower that ran cold. Ice Machines not working except on 4 floors Black mold It had easy excess to the boardwalk
Business response:
We are disappointed to hear about your experience at Tropicana Atlantic City. Please feel free to reach out to us at (800) 542-7724 to discuss your concerns further.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,769 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is open now. It will close at 6:00 p.m.