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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not great, not bad. I found a roach in the first room that almost fell into my luggage. I went to the desk to complain and they upgraded my room. Also, there were only 2 people working at check-in and one was for diamond status members. It took almost 45 minutes just to check-in and another 40 minutes to get a different room. The upgraded room we received was nice. The restaurants are great. While I do believe that they may have a staffing shortage, every staff member I encountered was very friendly.
Business response:
We're disappointed to hear about your experience at Tropicana Atlantic City. Please feel free to reach out to us at (800) 5427-7724 to discuss further. Thank you for your feedback.
When are you going to upgrade It's a very out dated hotel it needs a lot of upgrades. It's one of the last ones you can still smoke at The location was good
Business response:
Your feedback is important to us. We appreciate your input and will take your comments into consideration for future improvements. Thank you for reaching out.
Fair We stayed on the west tower and those elevators were ridiculous, every time we went to go use them they took forever or they were completely packed, just the same as the parking garage, so be prepared to wait long for them. The room was ok, but our was hot every night, the AC knocked was broke. Be prepared to when you go to blue parrot outside pool you have to pay for everything, even to sit. I liked the shops and restaurants in the hotel, the indoor pool was decent.
Business response:
We are sorry to hear about your poor experience, Amber. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Enjoyable amenities and location with difficult staff The workers for check in were very rude and messed up my reservation with my last name as my first name and my first name as my last name which made check out difficult too since I couldn’t use my id with the kiosk The location and variety of businesses
Business response:
Our apologies for your poor experience, Carrabbia. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Won’t be back. Dirty room, halls. Most staff unhelpful, some rude. Too many kiosks, not enough staff. Adult only pool
Business response:
Thank you for taking the time to provide feedback on your recent visit, Michele. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Didn’t really like how to staff was treating us when we request the items and it wasn’t enough items in the room. My fir how dirty the hotel was. The carpet in the hallway Location
Business response:
Our apologies for your poor experience, Evelyn. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
I didn’t really like my stay location was great. Staff was kind of rude. The room wasn’t really clean no microwave it co Didn’t like how the room didn’t have a microwave and a big tv The location
Business response:
We apologize for any inconvenience during your stay. Your feedback has been noted. Thank you for sharing your concerns.
Bad
Fair
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,769 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is open now. It will close at 6:00 p.m.