This profile has been claimed by the business owner or representative.
Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
the parties in the hotel rooms were a bit much to deal with, constant banging and screaming all night long. no housekeep it was dirty I liked that it had a lot to do
Business response:
Greetings, Donna. We're sorry to hear about your experience at the Tropicana Atlantic City and understand your frustration with the noise level in the hotel rooms. We apologize for any inconvenience caused by the disturbance. Furthermore, we're sorry to hear that housekeeping did not meet your expectations and that your room was not up to cleanliness standards. We appreciate your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Expected much better from Tropicana I paid for a ocean view and was disappointed with the partial view from a SIDE window. The room does not have enough air vents so it was difficult to cool the room. And the shower door did not have a good seal so water leaked on the floor. The size of the room was nice. A nice selection of places to eat within the hotel
Business response:
Greetings Malcolm, Thank you for taking the time to share your experience at Tropicana Atlantic City. We apologize for any disappointment caused by the partial ocean view and the issues with the ventilation and shower door in your room. We appreciate your feedback and will take it into consideration as we continue to improve our services. We're glad to hear that you enjoyed the room size and the selection of dining options within the hotel. Best regards, Tropicana Atlantic City
Pudo ser mejor Bolsas en los pasillos y ningún miembro del personal habla Español. Nunca respondieron las llamadas que hice al Hotel Personal amable
Business response:
Dear Pablo, Greetings! We appreciate you taking the time to share your recent experience at Tropicana Atlantic City. We apologize for any inconvenience caused by the bags in the hallways and the language barrier with our staff. We are also sorry to hear that your calls to the hotel were not answered. Rest assured that we are taking steps to ensure that all of our guests receive prompt and efficient service at all times. We are pleased, however, that you found our staff to be friendly during your stay. Thank you for your f... read more
Fair Location and good restaurants
Business response:
Hello Laura, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your overall visit and look forward to seeing you again soon! Thank you, Tropicana Atlantic City
Ok Bed was ok. AC worked great and room was clean when I arrived. For my 3 night stay no one came to clean my room. I had to call for someone to bring me clean towels and toilet paper. Pillows were not comfortable at all!
Business response:
Greetings Rebecca, Thank you for taking the time to provide feedback regarding your recent stay at Tropicana Atlantic City. We are glad to hear that you found the bed comfortable and the room clean upon your arrival. We apologize for any inconvenience caused by the lack of housekeeping during your stay. We will address this issue with our team to improve the guest experience. We are sorry to hear that the pillows did not meet your expectations. We hope to have the opportunity to welcome you back in the future and provide ... read more
Disheartening I was disappointed that First, I didn’t have a remote for my TV. I called early afternoon several times early evening several times the remote was not delivered until 9 o’clock . The air conditioning system leaked, which caused my room carpet to be soiled and room to be smelly and had mold and torn wallpaper. unfortunately, the room was not clean upon my arrival and they had to send someone to clean the room. The carpet was filthy and the countertops were dirty.it did not help that the the were not welcoming or... read more
Business response:
Greetings Jacqueline, We apologize for the negative experience you had with us at Tropicana Atlantic City. We are truly sorry that your room was not up to our usual standard and that you had to deal with a dirty room, malfunctioning air conditioning, and a delay in receiving a remote for your TV. It is disappointing to hear that our staff was not welcoming or helpful and were unable to assist with your concerns effectively due to a language barrier. Please know that we take all feedback seriously and will look into ways to... read more
Entre bien y mal Su habitación Sus alrededores
Business response:
Gracias por tomarse el tiempo para proporcionar comentarios sobre su reciente visita, Cadmiel. Nos entristece saber que su estadía no cumplió con sus expectativas, ni con las nuestras. Si desea discutir su experiencia más a fondo, no dude en contactarnos en https://totalrewards.custhelp.com/app/ask_first. Asegúrese de incluir su revisión para que el equipo correcto pueda investigar su experiencia más a fondo. Esperamos tener la oportunidad de darle la bienvenida nuevamente para restaurar su fe en nuestra propiedad y personal... read more
wouldn’t stay here again two cockroaches in the room crawling on walls and tv console bureau views
Business response:
Thank you for taking the time to provide feedback on your recent visit, Virginia. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
6/10 the room looks old dirty, we find cockroach the smell so bad I do like the location.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Falebamo. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,696 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.