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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
horrible service, broken elevators, not clean, overpriced. service was horrible. elevators were not working, got stuck twice. started using service elevator due to the guest elevators being broken and an employee aggressively yelled and refused to let us use it on an occasion after being informed the others were not working. it was so aggressive that I thought they would get physical. all interactions with staff were unpleasant. requested towels 6 times and never received them. Formally I would request an investigation into ... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jj. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
I would never stay in the Tropicana Havana tower again. This place needs a serious renovation. I wish I would’ve taken pictures. From the parking garage to the room I was disappointed. Couldn’t check in on the Kiosks, no human staff to ask for help have to walk far just to get to main desk with my elderly mom. Soon as I get off the elevator you can smell the funk from the outdated rugs in the hall. The room was “clean” until my mom move the curtains there were soda bottles I stood one night and had to bird bath do to being ... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Bxny. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair
Business response:
Hello Joselyn, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you, Tropicana Atlantic City
Ne pas aller il son la jist pour le $$$ il joue sur les mots Chambre non disponible donc surclassement mais qui ne l’étais pas jai du insister pour avoir un minimum de se que je j’avais payer et j’ai eu des frais surprise Non inclue
Business response:
Thank you for taking the time to provide feedback on your recent visit, Eric. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Bad ok bad service! the hotel was nasty and dirty the floor was nasty and the bathroom smell bad
Business response:
Thank you for taking the time to provide feedback on your recent visit, Anonymous. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jamila. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Poor restroom sink was broken water not drain We tray called mentanens but no body picked phone Refrigerator was broken not cold And we found bad bag on floor
Business response:
Thank you for taking the time to provide feedback on your recent visit, Sergiy. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Poor experience for the price we had to pay. To do early check in, we had to pay the surcharge (~$20, which we did not mind). Upon arriving at our room, we saw they left dirty towels from the previous guest. We called about it to have them picked up and they told us they would. We left for the day and when we returned 12 hours later, the towels were still there. Called again and left them outside the room to be picked up, where they sat again over night. We were able to check in early on our arrival day. The bed was comforta... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Kevin. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Poor My toilet didn't flush had to call maintenance close to midnight. The elevator situation in the morning after check out is unbelievable we had to wait for the elevator for about 45 minutes. Plus our room wasn't ready when we got there The price was good.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Aldemar. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,696 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.