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2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Bad
Business response:
Thank you for taking the time to provide feedback on your recent visit, Matthew. We are saddened to learn that your stay did not meet your expectations, or ours.
Very Poor
Business response:
We are sorry to hear about your poor experience, Maria. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Friendly Staff just a little run down. Our phone was broken in the room and cell service wasn't the best. Also my boyfriend got food poisoning the first night from the diner down stairs. Sadly we lost a lake and family day. All the staff was very nice. We also appreciated the non smoking room options
Business response:
Thank you for taking the time to provide feedback on your recent visit, B. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
It was a headache The room was not cleaned properly. There were pills on my bathroom floor when entering. The air-conditioning did not work. The hot water did not work. Customer service was terrible. The location
Business response:
We are sorry to hear about your poor experience, George. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Would not book here again. Had such high hopes for the property, however when we got there our room was filthy, we had dirty towels with yellow stains on them, hair from previous guests everywhere, coffee machine was packed with dust, sink in the bathroom was clogged and slow draining. Toilet paper was VERY VERY CHEAP Beds were ok. Convenience that the tower we were booked in was very close to the parking garage.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Erika. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Poor Room was substandard No soaps or shampoo Thin towels. Limp pillows Called for soap on checkout day at 8 am Had to call again at 915. Had to scramble to checkout by 11 Wide open well air-conditioned casino.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Mark. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Mediocre at best! Mattresses suck! Carpet gross!! Decent! Best was mini muffins!!!
Business response:
We appreciate you taking the time to provide your feedback, Jessie. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Never staying here again Old, smells and mattresses squeak
Business response:
Thank you for taking the time to provide feedback on your recent visit, Carlos. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
The room was not clean eve though I kept posting the sign for service Proximity There were evidence of bedbugs
Business response:
We are sorry to hear about your poor experience, Gilberto. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Tropicana Laughlin has a 3.7 star rating with 32,300 reviews.
Tropicana Laughlin is closed now. It will open on Monday at 9:00 a.m.