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Tropicana Laughlin

3.7

About this business

Location details

2121 S Casino Dr, Laughlin, NV, 89029, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.732,300 reviews
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Candace's profile image
a year ago

Stay The elevators were down most of the stay only one or two worked took 35 minutes to get to the lobby from our floor. No blankets Room was over priced for what was offered 

Business response:

We are sorry to hear about your poor experience, Candace. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.  

Jacqueline's profile image
Jacqueline 
a year ago

It was not a pleasant stay. As we arrived the room that we had to cwe were in the AC was not working, we got switched to I like the restaurants and stores. We booked Tropicana thinking that we were going to have a great time, but we were in for a rude awakening. 

Business response:

Thank you for taking the time to provide feedback on your recent visit, Jacqueline. We are saddened to learn that your stay did not meet your expectations, or ours.  

Christopher's profile image
Christopher 
a year ago

Bad Broken bed nasty staff long wait for elevator walking down 14 flights of stairs to check out Well 45 minute wait for vallet 45 minute wait for elevator and my bed fell apart lucky I did not get hurt ! Staff did not care at all 

Business response:

We are sorry to hear about your poor experience, Christopher. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.  

Robert's profile image
a year ago

Overbooked and understaffed. Pretty much everything else. Bed was comfortable. 

Business response:

Thank you for taking the time to provide feedback on your recent visit, Robert. We are saddened to learn that your stay did not meet your expectations, or ours. 

Mariela's profile image
a year ago

La verdad no quedé con ganas de volver a ir debido al que el personal amargado la piscina pequeña para tanta gente no di La piscina muy pequeña para tanta gente aparte los de seguridad deberían de ser parejo ala hora de dejar permitir alas personas con bebidas agua o sodas pero si dejan meter alcohol Es limpio organizado 

Business response:

Gracias por tomarse el tiempo para brindar comentarios sobre su reciente visita, Mariela. Nos entristece saber que su estancia no cumplió con sus expectativas ni con las nuestras. 

Alexandra's profile image
Alexandra 
a year ago

Poor Hôtel très vieillot 

Business response:

Nous sommes désolés d'apprendre votre mauvaise expérience, Alexandra. Soyez assuré que nous partageons votre préoccupation concernant tout ce qui pourrait nuire à votre expérience dans notre propriété. Nous ne voulons rien de plus que que vous vous sentiez à l'aise lors de votre visite. 

Diana's profile image
a year ago

Decent, but Elevator traffic jam I’m writing this review while waiting in a 30 minute line to get up the elevators in the Promenade tower. Not sure what the problem is, may be all the people bringing in huge coolers that take up a lot of space in the elevator. I guess that’s what you get in the summer months around here. We were here in May did not experience this problem. Free parking 

Business response:

We appreciate you taking the time to provide your feedback, Diana. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back. 

David's profile image
a year ago

Bad Everything was closed limited menu but burger was very good Pool except hot tub was closed but getting there was easy 

Business response:

We are sorry to hear about your poor experience, David. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first 

Donald's profile image
a year ago

Over charged I paid for resort fee with you an thay changed we so I payed twice. 60$ 

Business response:

Thank you for taking the time to share your experience with us, Donald! We look forward to your next visit at Tropicana Laughlin! 

Frequently asked questions about Tropicana Laughlin

How is Tropicana Laughlin rated?

Tropicana Laughlin has a 3.7 star rating with 32,300 reviews. 

When is Tropicana Laughlin open?

Tropicana Laughlin is closed now. It will open on Monday at 9:00 a.m.