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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great deal but nothing great to say about it otherwise. ugly room, including color of paint and cheap carpeting, towels were awful small and not soft the rate and the room was clean
Business response:
We appreciate you taking the time to provide your feedback, Holly. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Poor customer service We didn't get our deposit back 23 days, still waiting. Getting ahold of their "billing department" is a joke they jerk you around playing phone tag with hotel reservations and front desk and some billing number that doesn't handle billing for them. When you get transferred to the front desk, they are extremely rude. You can hear the attitude in their voice. -1 out of 10 wouldn't recommend anyone stay here when we checked there where stains on the headboard hair on the bathroom floor. We liked the parkin... read more
Business response:
We are sorry to hear about your poor experience, Jim. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
come every year and I’m hoping things get better because I don’t want to stay anywhere else location called for towels in the evening and nobody brought them, had to call again in the morning. shower was dirty, room floor had food on it and the door stoppers kept falling out of the wall.
Business response:
We appreciate you taking the time to provide your feedback, Tostado. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
I will never stay there again. Room was horrible. The halls smelled. The mattress was horrible. Spider in the room. The girls in the front were friendly.
Business response:
We appreciate you taking the time to provide your feedback, Donald. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Disney meets casino Smoke, room is tiny, bed is uncomfortable furniture was broken. It was pretty awful. There was nothing good about the room. This was definitely not the room we got. Not much to like other than the employees were all very nice. In general it is a great location. There are plenty of food choices. Pool looked ok. We didn't use it. Loads of kids and strollers everywhere. Beyond smokey, even in the non- smoking section. Furniture was literally falling apart in room. Sheets had tears in them. They did look clea... read more
Business response:
We appreciate you taking the time to provide your feedback, Krista. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
It has a/c The hotel did not find my reservation I booked for $304 total and I had already paid $125 deposit. They found another reservation where my first and last name was reversed, which was not the way I booked it. I know that for a fact and also my total pay at arrival was more $260 instead of $179. They said it was a $60 deposit that would be refundable after check out and they confirm nothing is damaged. I've never had to pay a $60 deposit at Tropicana. I dont know what happened to my reservation for $304. I am going ... read more
Business response:
We appreciate you taking the time to provide your feedback, Galvan. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Don't stay here. The fact that on the third day of waking up there both my fiance and I woke up itchy. Worried it was bed bugs we talked to the front desk and they had us talk to security. After a half hour of waiting we filled out a report and were told to contact this person to see if any compensation would occur and we've not received a reply yet, more than a month later. Luckily it is not bed bugs it was either how the sheets were cleaned or not cleaned or possibly the pool/hot tub which we tried enjoying st the adult on... read more
Business response:
We appreciate you taking the time to provide your feedback, Reppas. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Poor Upon arrival, we were redirected to Edgewater for the first night due a pipe bursting. 100% of the Tropicana foot traffic was redirected there and took 3 hours to check in. Once we were told we could check into Tropicana, my key card didn’t work and had to go back to the desk and then up to the room 3 TIMES… and then on the 4th time, they finally sent security. What a mess.
Business response:
We appreciate you taking the time to provide your feedback, Jeffery. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Cancelled future reservations Problem at check in, got to room TV didn't work, was moved to another room. When asked if we could use a cart to move luggage was told we would be charged. Very negative.
Business response:
We appreciate you taking the time to provide your feedback, Kimberly. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,290 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open on Monday at 9:00 a.m.