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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing Que no estavan los cuartos listos. Que la persona que me dio el cuarto en VIP me mintio diciendome que me Ivan adar una noche gratis, por el problema que estava pasando ahi. Tuve problemas para recivir el cuarto, avia un problema con la jente que estavamos formados porque no estavan los cuartos listos, y nos estavan diciendo que nos Ivan a entregar el cuarto a las 5pm y un señor que estava ahi estaba discuriendo con una señora que estava atendiendo en El desk y yo me movi de ahi porque me asuste de escuchar que... read more
Business response:
We are sorry to hear about your poor experience, Puga. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Disappointing staff poor food poor
Business response:
We are sorry to hear about your poor experience, Phillip. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
They are scammers . When it comes to paying they are scammers . Do not return the deposit fee's that you are charged and make up excuses of the amount you are paying . Different than what you already paid . this has happened twice. Very wrong , have told others of the scam so they are a where of the this issue . Will not stay their again . Have also posted this on social media.
Business response:
Thank you, Gene, for the feedback. We've looked further into your reservation and I can confirm we did release the hold of the $30.00 deposit to your credit/debit card. We do apologize for the lack of communication. We appreciate you telling us your comments and concerns.
Won't be back There was no room cleaning or fresh towels, it was suppose to be anon smoking wing, It Wasn't. People smoking and smoking marijuana No breakfast
Business response:
We are sorry to hear about your poor experience, Jim. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Very Poor
Business response:
We are sorry to hear about your poor experience, Kenneth. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
just not a decent place to stay anymore There were multiple issues, to be fair I might have not understood or realized some details. the big one being, that there was a $12 a day “resort fee” I do not recall ever seeing that before I booked. Maybe I missed it, so whatever. But my problem is what did I get for said “resort fee” the nice lady at the hotel registration desk couldn’t explain it to me. I made the mistake of booking a smoking room. totally my fault, they were unable to change my room. again my fault, not the hotel... read more
Business response:
We are sorry to hear about your poor experience, Anonymous. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair There was no hot water in the shower.
Business response:
Thank you for reviewing us, Sandy! We are very pleased to learn you enjoyed your overall visit with us at Tropicana Laughlin.
Disappointing The smell and staff over charging. I ate at other hotels due to limited options.
Business response:
We appreciate you taking the time to provide your feedback, Amber. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
I wouldn’t recommend it I had an issue with our toilet water coming out so we turned the water off and called for help, they said they will send someone and they didn’t arrive until I had to call again many times and finally got help after over 3 hours. also while my kids were sleeping on the bed, the headboard fell down at 2am and had them scared. I mentioned it to them as well and the person who answered had a very poor attitude. it’s also very outdated near to many other locations
Business response:
We are sorry to hear about your poor experience, Fabiola. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,288 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is open now. It will close at 6:00 p.m.