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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pay more to get a better room, you get what you pay for Pool was too small for the size of the hotel, Always full to capacity, Poor room cooling a/c operated poorly, room was always very humid, Poor restroom ventilation
Business response:
Thank you for taking the time to provide feedback on your recent visit, Alejandro. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
not great upon check in the keys we were given did not work. went back down received new keys which also did not work. a kind maid who seen us having a hard time called for help and we ended up waiting for all together about 2 hours before we were able to get proper keys and get in our room which caused us to be late to the plans we had previously made. also the sink was clogged but we did not even want to ask for help because we did not have time to wait around again for service. all the staff were very nice
Business response:
Thank you for taking the time to provide feedback on your recent visit, Anonymous. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Won’t be back Poor customer service, rooms weren’t clean, housekeeping always unavailable, had to call for clean towels and toilet paper. location and size of the pool
Business response:
Thank you for taking the time to provide feedback on your recent visit, Amanda. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair
Business response:
Your gracious comments are very much appreciated, Jimenez! We are thrilled that you enjoyed your time at Tropicana Laughlin. We are committed to making your future visits as good as this one.
Nasty The elevators were slow, room was filthy, stains on bathtub, stains on bed headboard, TV did not work Nothing
Business response:
We are sorry to hear about your poor experience, Diamond. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Poor 1) the change of my room from a regular 2 queen beds to a handicap room with no toilet paper no towels and shower head broken . All the staff are great.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jorge. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Decent Service. Asked for towels and toiletties on our second night stay and they never brought them. Sink was clogged.
Business response:
We appreciate you taking the time to provide your feedback, Louie. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Bad
Business response:
We are sorry to hear about your poor experience, Christin. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Unacceptable for a Cesar's property Are room was not clean and had a wet spot on the rug near the ac which was causing mold. Me and my family are sick now due to the mold problem from the wet spot in the rug. Not happy about our stay here. They also offer no maid service here. Nothing everything was bad from the beginning.
Business response:
We are sorry to hear about your poor experience, Joseph. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 33,368 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open at 9:00 a.m.