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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't stay here. The fact that on the third day of waking up there both my fiance and I woke up itchy. Worried it was bed bugs we talked to the front desk and they had us talk to security. After a half hour of waiting we filled out a report and were told to contact this person to see if any compensation would occur and we've not received a reply yet, more than a month later. Luckily it is not bed bugs it was either how the sheets were cleaned or not cleaned or possibly the pool/hot tub which we tried enjoying st the adult on... read more
Business response:
We appreciate you taking the time to provide your feedback, Reppas. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Poor Upon arrival, we were redirected to Edgewater for the first night due a pipe bursting. 100% of the Tropicana foot traffic was redirected there and took 3 hours to check in. Once we were told we could check into Tropicana, my key card didn’t work and had to go back to the desk and then up to the room 3 TIMES… and then on the 4th time, they finally sent security. What a mess.
Business response:
We appreciate you taking the time to provide your feedback, Jeffery. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Cancelled future reservations Problem at check in, got to room TV didn't work, was moved to another room. When asked if we could use a cart to move luggage was told we would be charged. Very negative.
Business response:
We appreciate you taking the time to provide your feedback, Kimberly. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Price was good Have refrigerator toilet seats low for old people
Business response:
Thank you for taking the time to provide feedback on your recent visit, Timothy. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing my walls in my room were dirty and the water in the tub didn’t go down the drain Close to restaurants walking distance
Business response:
We are sorry to hear about your poor experience, Elizabeth. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
it was a mess when checking in. there was a water leak in the building where they had put us and it was super obvious th it was a mess when checking in. there was a water leak in the building where they had put us and it was super obvious that it had happened before I had checked in so they could have given me a different room right away rather that making me walk over there and then back to the lobby and wait in line again to get a new room. we were super tired after driving all day and it took so long to get our room. A go... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Lina. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair I asked for a non smoking room and front desk said they didn’t have one available. When I decided to checkout because of this they suddenly found a room.
Business response:
We are sorry to hear about your poor experience, Esmund. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair Rates high and not even on the river walk Music and dancing
Business response:
Thank you for taking the time to provide feedback on your recent visit, Kitty. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Not a friendly place My little getaway started like this: I got in line for the check-in and they asked me outloud: “Hey, do you need help?”. Usually people greet me differently in other places I stayed but ok. When we left the check-in we started walking through the casino to understand which way we wanted to go since it was our first time being there and security starts walking behind us just watching. So I decide to stop because it was starting getting weird and they scolded us because we’re not supposed to walk with a mi... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Marsida. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 33,368 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open at 9:00 a.m.