This profile has been claimed by the business owner or representative.
Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'll never go back. 1. No fridge (requested one upon making reservation 3 months in advance to keep my medications refrigerated like they're supposed to). 2. Requested room away from elevators. (Got room closest to elevator. Called front desk and was told too bad). 3. TV didn't work. (Engineer called out to fix it). 4. Toilet didn't work. (A different engineer was called out to fix it). 5. Ice machine on our floor didn't work. (Had to travel to different floor for ice). 6. Front desk staff were absolutely rude. My wife almos... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Erik. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Chose this hotel because of proximity to the concert site and price. It was ADEQUATE but disappointing. Will not stay th Room was in need of general maintenance. Shutters on the windows had missing hardware. Drains in sink and shower drained extremely slowly. Almost called maintenance. All eight Elevators to the Promenade Tower worked on Wednesday and Thursday. However on Friday when the surge of guests occurred, 3-4 of them were out of service creating long lines of people with bags heading up to their room. Convenient loca... read more
Business response:
We appreciate you taking the time to provide your feedback, Mark. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
good but not the best the shower had no pressure no fan in the bathroom smelled a little like smoke the hair dryer didn’t work fun place to stay on the strip close to everything
Business response:
We appreciate you taking the time to provide your feedback, Katie. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
disappointed fish was dripping in grease and the wind was howling in my room at 5 am casino
Business response:
Thank you for taking the time to provide feedback on your recent visit, Mary. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
It was fine for one night but probably wouldn’t book again. seemed very old. bedrooms were very drap and not comfortable
Business response:
We appreciate you taking the time to provide your feedback, Dori. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Bad The rooms felt dirty, and very very old , really needs some TLC , I wouldnt stay again The pool was nice
Business response:
We are sorry to hear about your poor experience, Lauren. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair room was dirty casino
Business response:
We appreciate you taking the time to provide your feedback, Anonymous. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
my stay was very upsetting i wish I could get a refund the rooms were super hot, my bathroom did not work then my tv did not work and to top it off the Wi-Fi did not work staff was nice
Business response:
We appreciate you taking the time to provide your feedback, Fernando. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Bad
Business response:
We are sorry to hear about your poor experience, Andy. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 33,368 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open at 9:00 a.m.