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Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Located off 1-10 at the Bullard Exit, Goodyear Airport, Luke Air Force Base and Goodyear Ballpark are all within 15 minutes of us. Enjoy free WiFi, daily build your own breakfast and a 24/7 market for last minute supplies. Our giant media wall at our game center is hard to miss. Your stay includes access to the outdoor pool at our neighboring partner hotel.
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
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While the staff was polite, I was disappointed to be notified my room had been downgraded due to maintenance and our room was not cleaned while we were out. We were given a few free snacks as conpensation for a smaller room...
Business response:
We sincerely appreciate your feedback and regret that your stay did not meet expectations. We understand your frustration regarding the room downgrade and housekeeping concerns, as this is not the level of service we strive to provide. Your insights help us improve, and we recognize that the complimentary snacks were not an adequate resolution. Thank you for bringing these matters to our attention—we value the opportunity to enhance our guest experience.
Adequate, but don't expect much more The rooms are bare bones, no coffee maker (although its available if you want to get dressed to go downstairs). The breakfast buffet is adequate. Minimal wall sound insulation, you can hear alot of noise and activity in the halls and above if you happen to have noisy guests above your room. For the price, its OK but not what I would consider a "Hilton" experience.
Business response:
We're concerned to hear about your experience at Tru by Hilton Goodyear Phoenix West. Thank you for sharing your detailed feedback about the room amenities, breakfast buffet, and noise levels. We appreciate your honest assessment of our hotel. While we strive to provide a comfortable stay for all our guests, it's clear we fell short of expectations in this instance. Please feel free to reach out to us at (602) 354-9530 to discuss your concerns further. Your input is valuable as we continuously work to improve our guests' exp... read more
Business response:
Hi, John. Thank you for your review! Hope to see you again in the future.
Business response:
Hi, Luke. Thank you. 😊
Business response:
Hi, Sean. Thank you for your review! Hope to see you again in the future.
I like how close & convent it was for me to get to the places I needed to and how close it was to the freeway
Business response:
Thank you, Esmyrna. We appreciate your review!
Business response:
Hi, Maria. Thank you for your review! Hope to see you again in the future.
Business response:
Hi, Cory. We are sorry to see that you did not have the five star experience you should have had. Please let us know if theres anything we can do to make it right. Call us at (602) 354-9530.
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4.5 star rating with 1,054 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.