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Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Located off 1-10 at the Bullard Exit, Goodyear Airport, Luke Air Force Base and Goodyear Ballpark are all within 15 minutes of us. Enjoy free WiFi, daily build your own breakfast and a 24/7 market for last minute supplies. Our giant media wall at our game center is hard to miss. Your stay includes access to the outdoor pool at our neighboring partner hotel.
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
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Nice update & lobby activity
Business response:
Hi, Janessa. Thank you so much!
Nice. Very accommodating and relaxing.
Business response:
Hi, Mark. Thanks for taking the time to share your positive experience. We appreciate it!
I feel like the room was really small compared to other Hiltons I have stayed at and it was 308.00 a night. The night time clerk was super nice but the morning girl was average and not near as friendly.
Business response:
Thank you for taking the time to share your feedback with us. We truly value your detailed review and the insights you've provided about your stay. We're glad to hear that you found our night clerk to be super nice, and we appreciate your honesty regarding the morning staff member. Your comments about the room size and pricing are important to us, and we will certainly take them into consideration as we continuously strive to improve our guests' experiences. Once again, we thank you for sharing your experience with us, as it... read more
While the staff was polite, I was disappointed to be notified my room had been downgraded due to maintenance and our room was not cleaned while we were out. We were given a few free snacks as conpensation for a smaller room...
Business response:
We sincerely appreciate your feedback and regret that your stay did not meet expectations. We understand your frustration regarding the room downgrade and housekeeping concerns, as this is not the level of service we strive to provide. Your insights help us improve, and we recognize that the complimentary snacks were not an adequate resolution. Thank you for bringing these matters to our attention—we value the opportunity to enhance our guest experience.
Adequate, but don't expect much more The rooms are bare bones, no coffee maker (although its available if you want to get dressed to go downstairs). The breakfast buffet is adequate. Minimal wall sound insulation, you can hear alot of noise and activity in the halls and above if you happen to have noisy guests above your room. For the price, its OK but not what I would consider a "Hilton" experience.
Business response:
We're concerned to hear about your experience at Tru by Hilton Goodyear Phoenix West. Thank you for sharing your detailed feedback about the room amenities, breakfast buffet, and noise levels. We appreciate your honest assessment of our hotel. While we strive to provide a comfortable stay for all our guests, it's clear we fell short of expectations in this instance. Please feel free to reach out to us at (602) 354-9530 to discuss your concerns further. Your input is valuable as we continuously work to improve our guests' exp... read more
Business response:
Hi, John. Thank you for your review! Hope to see you again in the future.
Business response:
Hi, Luke. Thank you. 😊
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4.5 star rating with 1,062 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.