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Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
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While the staff was polite, I was disappointed to be notified my room had been downgraded due to maintenance and our room was not cleaned while we were out. We were given a few free snacks as conpensation for a smaller room...
Business response:
We sincerely appreciate your feedback and regret that your stay did not meet expectations. We understand your frustration regarding the room downgrade and housekeeping concerns, as this is not the level of service we strive to provide. Your insights help us improve, and we recognize that the complimentary snacks were not an adequate resolution. Thank you for bringing these matters to our attention—we value the opportunity to enhance our guest experience.
Business response:
Hi, Michelle. Thank you. 😊
Business response:
Hi, Arthur. Thank you so much for the review!
Adequate, but don't expect much more The rooms are bare bones, no coffee maker (although its available if you want to get dressed to go downstairs). The breakfast buffet is adequate. Minimal wall sound insulation, you can hear alot of noise and activity in the halls and above if you happen to have noisy guests above your room. For the price, its OK but not what I would consider a "Hilton" experience.
Business response:
Hi, John. Thank you for your review! Hope to see you again in the future.
Business response:
Hi, Luke. Thank you.
Business response:
Hi, Sean. Thank you for your review! Hope to see you again in the future.
I like how close & convent it was for me to get to the places I needed to and how close it was to the freeway
Business response:
Thank you, Esmyrna. We appreciate your review!
Business response:
Hi, Maria. Thank you for your review! Hope to see you again in the future.
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4 star rating with 1,325 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.