This profile has been claimed by the business owner or representative.
Tru by Hilton Goodyear Phoenix West
- Hotels
- Goodyear, AZ
About this business
Location details
1430 N Bullard Ave, Goodyear, AZ, 85338, United States
Get directions
Nice update & lobby activity
Business response:
Hi, Janessa. Thank you so much!
Nice. Very accommodating and relaxing.
Business response:
Hi, Mark. Thanks for taking the time to share your positive experience. We appreciate it!
I feel like the room was really small compared to other Hiltons I have stayed at and it was 308.00 a night. The night time clerk was super nice but the morning girl was average and not near as friendly.
Business response:
Thank you for taking the time to share your feedback with us. We truly value your detailed review and the insights you've provided about your stay. We're glad to hear that you found our night clerk to be super nice, and we appreciate your honesty regarding the morning staff member. Your comments about the room size and pricing are important to us, and we will certainly take them into consideration as we continuously strive to improve our guests' experiences. Once again, we thank you for sharing your experience with us, as it... read more
While the staff was polite, I was disappointed to be notified my room had been downgraded due to maintenance and our room was not cleaned while we were out. We were given a few free snacks as conpensation for a smaller room...
Business response:
We sincerely appreciate your feedback and regret that your stay did not meet expectations. We understand your frustration regarding the room downgrade and housekeeping concerns, as this is not the level of service we strive to provide. Your insights help us improve, and we recognize that the complimentary snacks were not an adequate resolution. Thank you for bringing these matters to our attention—we value the opportunity to enhance our guest experience.
Business response:
Hi, Michelle. Thank you. 😊
Business response:
Hi, Arthur. Thank you so much for the review!
Adequate, but don't expect much more The rooms are bare bones, no coffee maker (although its available if you want to get dressed to go downstairs). The breakfast buffet is adequate. Minimal wall sound insulation, you can hear alot of noise and activity in the halls and above if you happen to have noisy guests above your room. For the price, its OK but not what I would consider a "Hilton" experience.
Frequently asked questions about Tru by Hilton Goodyear Phoenix West
How is Tru by Hilton Goodyear Phoenix West rated?
Tru by Hilton Goodyear Phoenix West has a 4 star rating with 1,317 reviews.
When is Tru by Hilton Goodyear Phoenix West open?
Tru by Hilton Goodyear Phoenix West is open now. It is open 24/7.