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TruFit Athletic Clubs - 410/Bandera
- San Antonio, TX
About this business
Location details
5819 NW Loop 410, San Antonio, TX, 78238, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to Midnight | |
| Tue | 5:00 a.m. to Midnight | |
| Wed | 5:00 a.m. to Midnight | |
| Thu | 5:00 a.m. to Midnight | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I have several problems with this gym. One, the bathrooms are in a separate area from the sinks to wash hands which is gross. They used to have a hand sanitizing station where the bathrooms are but it appears to have been ripped off the wall. The sinks are very sensitive and if you turn them just a little too far, your whole shirt ends up wet and the paper towels are almost always out. The women's section is horribly neglected. There is broken equipment (the same broken treadmill since I started my membership in January)... read more
Business response:
We are truly saddened that your experience has been a negative one thus far, Julie. We take bad reviews very seriously, and we would like to ensure that your comments are taken into account so that we can improve our business and deliver the best experience possible. Please email me at bhubbell@clubtrufit.com with any further details and I or someone on the customer success team will get back to you as soon as possible. Thank you.
Just started working out here two weeks ago and the gym has never opened on time (5am). The opener arrives 5 or 10 min late almost every day. There were 15 cars waiting at 5am today and several including myself left at 5:20am because the opener never arrived. I need to work out from 5 to 6 AM due to my tight work schedule and that never happens due to your inability to open on time. Cancel my contract or hire someone who opens the gym on time. Should have stuck with golds.
The gym never opens up on time. It says 5am and I’ve been there pass 6am waiting for it to open.
I made a cancellation and they still charge me 😡
Business response:
Nadia N, We are truly saddened to see you go and we are sorry that your experience has been a frustrating one in trying to cancel your membership. Our cancellation policy is set in place to ensure that things like this do not happen. If your situation is yet to be resolved, or you have any further comments or concerns, please email me at jpelt@clubtrufit.com and I or someone on the customer success team will contact you as soon as possible! Thank you.
Their billing sucks. I love my personal trainer (the third one I got after the first two quit and I was never notified). He took me on with no issues and he’s so educated ....but as far as the billing, it’s way too overpriced ...I have 21 sessions left that I’ve already paid for so I look forward to continuing those with my trainer but I would never do PT again. I got lucky to get him , if he wasn’t so amazing I would have been stopped paying them. Now bc I didn’t write in a notice to cancel; I owe two more payments of $75 ,... read more
Business response:
Hello Zee, thank you for your feedback. We will have our customer success team look into this so it will not be an issue moving forward. If you have any additional comments, please reach out to me directly at bhubbell@clubtrufit.com and I will get back to you as soon as I can. Thank you.
They don’t wear mask either at all or on their face some of the equipment is broken or you have to watch how you handle something you can get cut and they will find anyway to keep your membership just for money
Business response:
We are truly saddened that your experience has been a negative one thus far, Taj. We take bad reviews very seriously, and we would like to ensure that your comments are taken into account so that we can improve our business and deliver the best experience possible. Please email me at bhubbell@clubtrufit.com with any further details and I or someone on the customer success team will get back to you as soon as possible. Thank you.
RecommendedStaff is great! Josh was super helpful in providing information up front and set up an appointment to go do a tour. I was greeted when I arrived. Signed in took a tour. The energy is super positive and I ended up signing up for a membership. Many thanks.
Business response:
Glad to hear it, Denise! Our team works around the clock to make your gym visits special, thanks for taking the time to leave a review.
RecommendedClean and organized gym to go to.
Business response:
Thank you so much, Yesenia! We’re proud of the work we do and we’re pretty pumped to hear that you’re enjoying it. See you next time!
RecommendedAwesome clean gym friendly customer service front desk
Business response:
It’s always great to hear that our efforts are paying off! Thank you for the review, Maribel, we look forward to seeing you again soon!
Frequently asked questions about TruFit Athletic Clubs - 410/Bandera
How is TruFit Athletic Clubs - 410/Bandera rated?
TruFit Athletic Clubs - 410/Bandera has a 4.5 star rating with 3,267 reviews.
When is TruFit Athletic Clubs - 410/Bandera open?
TruFit Athletic Clubs - 410/Bandera is closed now. It will open tomorrow at 5:00 a.m.