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TruFit Athletic Clubs - 410/Bandera
- San Antonio, TX
About this business
Location details
5819 NW Loop 410, San Antonio, TX, 78238, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to Midnight | |
| Tue | 5:00 a.m. to Midnight | |
| Wed | 5:00 a.m. to Midnight | |
| Thu | 5:00 a.m. to Midnight | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
RecommendedJust wondering why the gym is supposed to open at 7 and I’m sitting in my car here at 9 because it’s not open?
Business response:
Hailey, we're so sorry to hear your frustration with your gym location not being open on time. We take bad reviews like this one seriously because we always strive to provide the best customer experience possible. If this issue hasn't been rectified yet, please email me directly at jpelt@clubtrufit.com and I or someone on the customer success team will look into this immediately and we'll make sure that this gets addressed. Thanks.
I went in to downgrade my membership as my wife and I experienced a medical emergency recent and are trying to cut costs to pay off debt. Then they wanted to charge me a 99 dollar down grade fee.... I asked them why I was being nickeled and dined they said it was policy. Until they change their policy I won’t recommend this gym to anyone. I find it hard to believe they had to charge me a 99 downgrade fee and I believe it is a simple deterrent so they can continue to make money off you. And I will not be a part of it. I cance... read more
Business response:
Logan, we are truly saddened to see you go and we are sorry that your experience has been a frustrating one in trying to downgrade your membership. Our policy is set in place to ensure that things like this do not happen. If your situation is yet to be resolved, or you have any further comments or concerns, please email me at jpelt@clubtrufit.com and I or someone on the customer success team will contact you as soon as possible! Thank you.
Equipment sucks. 2/5 TV'S on the treadmills work. No longer have cable but they had cable during the beginning.(1 month / 12) Keep charging me monthly even after my 1 year contract was over.
Business response:
Crystal L., we're very sorry that we've missed the mark with your experience. We will have our customer success team look into the equipment immediately so they may address this. We take bad reviews very seriously, especially because we strive to always provide the best possible service. If you have any additional comments or concerns, please reach out to me directly at jpelt@clubtrufit.com and I will get back to you as soon as I can. Thank you.
they did me so wrong I would not send someone I hate there
Business response:
We are truly saddened that your experience has been a negative one thus far, Michael. Please email me at jpelt@clubtrufit.com with any further details and I or someone on the customer success team will get back to you as soon as possible. Thank you.
I have had a membership for quite a while and haven't worked out in a while. decided to come in since website said it opens at 7am. 8am and it's not opened and people are waiting out. not good!!!
Business response:
We are truly sorry for your frustration with the gym not being open on time at your location, Cindy Perez. We take negative reviews like this one very seriously, as we strive to always deliver the best possible service. We will have our customer success team look into this immediately and make sure that incidents like this do not continue to occur. We hope to have the opportunity to turn this experience around into a positive one. If you have any further comments or concerns please email me directly at jpelt@clubtrufit.com a... read more
Had an issue that needed to be resolved. The front desk attendants stated that their computer system had crashed. It showed my last visit was 57 days ago. That was incorrect as I was there 2 weeks ago and last week. It could be confirmed by their cameras. The staff at the front desk could not handle the issue and called in a man by the name of Hector Orozco who stated he was the regional operational manager. He was extremely rude, childish, and unprofessional. I have been a member since they were Freedom Fitness, for at leas... read more
Business response:
We are truly saddened that your experience has been a negative one thus far when in regards to the staff, Cony Do. We take bad reviews very seriously, and we would like to ensure that your comments are taken into account so that we can improve our business and deliver the best experience possible. Please email me directly at jpelt@clubtrufit.com and I or someone on the customer success team will get back to you as soon as possible to assist you! Thank you.
I used to love this gym. But recently things have gone way down hill. It’s dirty and unsanitary. I cut myself on a piece of broken equipment (which there is a lot of), and the manager Maribel touched the piece without gloves or any regard for the blood then used Lysol spray to “clean” it. Today there was a used tampon laying in one of the showers. I told Maribel and she rolled her eyes and said she’d get somebody on it. Not a hint of urgency in her voice. She also makes the child care staff clean the restrooms and showers th... read more
Business response:
We are truly saddened that your experience has been a negative one thus far, Tianna. We take bad reviews very seriously, and we would like to ensure that your comments are taken into account so that we can improve our business and deliver the best experience possible. Please email me at jpelt@clubtrufit.com with any further details and I or someone on the customer success team will get back to you as soon as possible. Thank you.
i won't be spending my money here
Business response:
We are sorry you had a negative experience and we'd like to know more so that we may hopefully turn your experience into a positive one. Please email me directly at jpelt@clubtrufit.com and I will get back to you as soon as I can.
This will be my first online complaint about a business. Usually I'll keep my dissatisfaction to myself but "Maggie" the gym manager has the worst customer service. I voiced my concerns to her over staff walking around and filming customers working out, she told me I was the only one that ever has a problem with it and I was being "aggressive" towards her.. Excuse me for wanting to workout and not be film while doing so.. The women's area/restrooms are always dirty! No cleaning crew at all. Save your money and join a diffe... read more
Business response:
Hello Deb, We apologize that you had a negative experience with us. We do not condone the negative customer service you reference and given the opportunity will act swiftly to correct the issue immediately! We believe that everyone should comfortable at TruFit. Please email me at jpelt@clubtrufit.com so I can get further information and I will look into this personally.
Frequently asked questions about TruFit Athletic Clubs - 410/Bandera
How is TruFit Athletic Clubs - 410/Bandera rated?
TruFit Athletic Clubs - 410/Bandera has a 4.5 star rating with 3,267 reviews.
When is TruFit Athletic Clubs - 410/Bandera open?
TruFit Athletic Clubs - 410/Bandera is closed now. It will open tomorrow at 5:00 a.m.