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TruFit Athletic Clubs - 410/Bandera
- San Antonio, TX
About this business
Location details
5819 NW Loop 410, San Antonio, TX, 78238, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to Midnight | |
| Tue | 5:00 a.m. to Midnight | |
| Wed | 5:00 a.m. to Midnight | |
| Thu | 5:00 a.m. to Midnight | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Worst customer service ive ever experience
Business response:
We are truly saddened that your experience has been a negative one thus far when in regards to customer service, Misael. We take bad reviews very seriously, and we would like to ensure that your comments are taken into account so that we can improve our business and deliver the best experience possible. Please email me directly at jpelt@clubtrufit.com and I or someone on the customer success team will get back to you as soon as possible to assist you! Thank you.
Recommendedit stays open until 12 while the other gyms close early
Business response:
Thank you for the review, Jay! We’re so glad to hear that you’re enjoying what we do. See you next time!
would not recommend this gym. been trying to cancel the membership since the pandemic and they wont allow me to cancel. will be calling corporate.
Business response:
Marina, We are truly saddened to see you go and we are sorry that your experience has been a frustrating one in trying to cancel your membership. Our cancellation policy is set in place to ensure that things like this do not happen. If your situation is yet to be resolved, or you have any further comments or concerns, please email me at jpelt@clubtrufit.com and I or someone on the customer success team will contact you as soon as possible! Thank you.
I will never recommend anyone to Tru- Fit gonna finish my contact then Find a different gym!
Business response:
Linda, we're so sorry to hear that you've had a negative experience. We want to know more details, to be able to address the situation in the best way possible. Please email me directly at jpelt@clubtrufit.com and I or someone on the customer success team will look into this immediately! We want to make sure that you always feel happy and satisfied with every Trufit location.
I’ve been with this tru for gym way back when it was Bally’s and I’ve stayed because the rates are low and it’s a fun gym... However!!! There is one girl (don’t know the name) was extremely RUDE when she asked me to pull up my mask.. mind you it’s hard to work out with a mask and sometimes we need a breather, but she made it seem like I didn’t have a mask at all !!!! I totally agree with the mask because of Covid but what I don’t agree with is the attitude toward paying customers. A simple excuse me ma’am or just a better at... read more
Business response:
We are truly saddened that your experience has been a negative one thus far when in regards to one of our staff members, Rose. We understand that working out with a mask is frustrating and sometimes you may need a quick breather. The way you were treated is unacceptable. We take bad reviews very seriously, and we would like to ensure that your comments are taken into account so that we can improve our business and deliver the best experience possible. Please email me directly at jpelt@clubtrufit.com and I or someone on the c... read more
dirtiest gym and the managers victor and alfred are very rude! I drive way to uc to have a better experience
Business response:
We are truly saddened that your experience has been a negative one thus far when in regards to the staff, Apryl. We take bad reviews very seriously, and we would like to ensure that your comments are taken into account so that we can improve our business and deliver the best experience possible. Please email me directly at jpelt@clubtrufit.com and I or someone on the customer success team will get back to you as soon as possible to assist you! Thank you.
RecommendedSuggestion- self check in!! At my old gym we would scan ourselves in!! Didn't have to deal with people Lol!!! Not that y'all are rude just would rather not talk to any one
Business response:
Thank You for the recommendation and suggestion, Vera! We put our hearts into what we do here and love to see that our hard work is paying off. We will consider your suggestion for the future. Thanks!
RecommendedMy girlfriend wants to know why you guys cancelled afternoon cycling 🥺🥺 can someone please tell me when will the be back on
Business response:
Hi Dave! Please reach out to me directly at jpelt@clubtrufit.com and I will get back to you as soon as I can regarding afternoon cycling. Thank you.
3rd time I’ve showed up and the gym is still closed when it should be open. Y’all about to lose a member. Staff is TRASH 🗑
Business response:
We are truly sorry for your frustration with the gym not being open on time at your location, Megan. We take negative reviews like this one very seriously, as we strive to always deliver the best possible service. We will have our customer success team look into this immediately and make sure that incidents like this do not continue to occur. We hope to have the opportunity to turn this experience around into a positive one. If you have any further comments or concerns please email me directly at jpelt@clubtrufit.com and I w... read more
Frequently asked questions about TruFit Athletic Clubs - 410/Bandera
How is TruFit Athletic Clubs - 410/Bandera rated?
TruFit Athletic Clubs - 410/Bandera has a 4.5 star rating with 3,267 reviews.
When is TruFit Athletic Clubs - 410/Bandera open?
TruFit Athletic Clubs - 410/Bandera is closed now. It will open tomorrow at 5:00 a.m.