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TruFit Athletic Clubs - Walzem
- San Antonio, TX
About this business
Location details
5330 Walzem Road, San Antonio, TX, 78218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to Midnight | |
| Tue | 5:00 a.m. to Midnight | |
| Wed | 5:00 a.m. to Midnight | |
| Thu | 5:00 a.m. to Midnight | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
tried to make a final payment and close my account since I can no longer use the gym during covid crisis. I was given the run around and made to wait until now to try and make a final payment. had some difficulty with my debit card that I had to replace it. no one will contact me, trufit is trying to get me to give them my card info via email and not letting me close my account. no help during covid crisis
Business response:
Holly, We are truly saddened to see you go and we are sorry that your experience has been a frustrating one in trying to cancel your membership. Our cancellation policy is set in place to ensure that things like this do not happen. If your situation is yet to be resolved, or you have any further comments or concerns, please email me at jpelt@clubtrufit.com and I or someone on the customer success team will contact you as soon as possible! Thank you.
Whoever I spoke to on the phone is rude as hell. Try for does not care about their customers. How tf y’all expect us to work out and there is a whole virus going on . Also, there is a cancellation fee and they expect me to pay $45 just to lower my plan. Don’t come here I fucking hate it here and I’m stuck in a contract with a gym that just doesn’t care and they have stupid policies. They do nothing but take money out of peoples pockets.
Business response:
Jay, We are truly saddened to see you go and we are sorry that your experience has been a frustrating one in trying to cancel your membership. Our cancellation policy is set in place to ensure that things like this do not happen. If your situation is yet to be resolved, or you have any further comments or concerns, please email me at jpelt@clubtrufit.com and I or someone on the customer success team will contact you as soon as possible! Thank you.
I went by the get a membership and help with my weight and the lady at the front desk, was unable to answer any if my questions to busy drinking her Big Starbucks coffee. maybe if her job was more important she wouldve been avout to answer my questions and help me out. Dont GO
Business response:
We are truly saddened that your experience has been a negative one thus far when in regards to the staff, Stacy. We take bad reviews very seriously, and we would like to ensure that your comments are taken into account so that we can improve our business and deliver the best experience possible. Please email me directly at jpelt@clubtrufit.com and I or someone on the customer success team will get back to you as soon as possible to assist you! Thank you.
They just moved Zumba classes at 5 pm they keep doing bad changes for people that have regular jobs 8-5 Just crazy!
Business response:
We appreciate your feedback, Griselda. We always want to provide the best facilities we possibly can to keep our customers happy and healthy. We'll keep your comment in mind for the future so we can continue to improve moving forward. Thanks!
Came in today to start my first day of pre-work workouts. Was shocked to be informed that the spin cycle room will now only be accessible during class times. The full, 24 hour access to all services was the reason I signed up with this gym. I cancelled my membership on the spot, giving them the same notification I had, zero.They did not inform their members of this service change, nor did they offer a solution to keep their spin customers happy, like, idk...maybe removing 2 of the plentiful treadmills on the floor and placin... read more
Business response:
Melissa, we're very sorry that we've missed the mark with your experience. We will have our customer success team look into this immediately so they may address these issues. We take bad reviews very seriously, especially because we strive to always provide the best possible service. If you have any additional comments or concerns, please reach out to me directly at jpelt@clubtrufit.com and I will get back to you as soon as I can. Thank you.
Worse gym ever. The GM has favorites and everything is always broken.
Business response:
We are truly saddened that your experience has been a negative one thus far, Pete Ryan. We take bad reviews very seriously, and we would like to ensure that your comments are taken into account so that we can improve our business and deliver the best experience possible. Please email me at jpelt@clubtrufit.com with any further details and I or someone on the customer success team will get back to you as soon as possible. Thank you.
My CONTRACT has been over since May and this place continued to charge my card. They said once the contract is OVER, it rolls into a month-to-month until they receive a signed cancellation, which makes NO sense because THE CONTRACT IS OVER!!! I will be speaking to BBB about this.
Business response:
Treshanna, we're sorry that you are unhappy with our cancellation policy. Our cancellation policy is set in place to ensure that issues like this do not happen. Please email us jpelt@clubtrufit.com and we will have our customer success team look into this immediately.
I’ve been attending this gym probably since 2015 when it was first “Freedom fitness” over the last year the gym has been absolutely terrible conditions in the early mornings. Let’s start with the ladies area... this morning the mirrors were full of prints and mark of hopefully what was running sweat. The weights and equipment are everywhere. Nothing is organized. Trash all over the floor, napkins, bottles....and most importantly There were no napkins in the dispenser to wipe the equipment. So the ladies that were in there we... read more
Business response:
Allison, We thank you for being a member since 2015. We currently only have one person working overnight and it’s hard to have him stay at the front desk and do walk through. We will definitely try to come up with possibly hiring another person to help overnight. Thank you for informing us about the treadmills in the cardio dark room, we will check them tomorrow. Don’t hesitate to inform the staff.
Omg Can't believe what I just read People attacking people
Frequently asked questions about TruFit Athletic Clubs - Walzem
How is TruFit Athletic Clubs - Walzem rated?
TruFit Athletic Clubs - Walzem has a 4.7 star rating with 4,044 reviews.
When is TruFit Athletic Clubs - Walzem open?
TruFit Athletic Clubs - Walzem is open now. It will close tomorrow at 12:00 a.m.