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Twin Falls Subaru
- Car Dealers
- Twin Falls, ID
About this business
Location details
1725 Parkview Drive, Twin Falls, ID, 83301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I set up the appointment. Person pushed to have my air filter changed. I said yes. I confirmed this when I checked in and asked for my wiper blades to be changed. Neither of those were done. My tires were rotated but not inflated. My fluids were not topped off. Oh. I had an appointment. Two cars pulling in for express were serviced before me. I won't make an appointment again.
Took it upon themselves to do a quote on the vehicle. Held me hostage for 2 hours on a simple oil change. This is inexcusable and unethical.
Business response:
Our sincerest apologies for how you feel your latest visit with our team went. We are extremely confused about the summary of your visit. We are going to be calling you to get additional details, in order to get to the bottom of things. We do provide a pre-printed estimate for trading in for nearly every guest that visits, as a majority of Subaru owners enjoy receiving that sheet. Our records show the oil change paperwork was open for approx 1 hour - the additional hour is what is confusing to us. We, by no means, intend to ... read more
My vehicle sat at the dealership for a month, untouched. After I had given the approval to do the work after they diagnosed it. Then they called me stating it was ready to be picked up. I got there to pick it up and pay the bill, and come to find out, it wasn't even touched!! I almost paid $3,000 for a water pump job, and if it wasn't for my due diligence I would have paid that astronomical amount, and drove away in a vehicle that wasn't worked on. Coolant reservoir was empty, and the vehical hadn't moved from the same spot ... read more
Service was ok, but wait time was awful and I feel inexcusable. I scheduled an appointment at 1:00 pm. Was on time. Service was not completed until 2:50 an hour and 50 minutes. Tec explained that they try work in the unscheduled services as well as scheduled. Previous services were great. Maybe have a new service mgr or something.
So after getting the vehicle serviced. I noticed spilled stuff on the engine. Not only oil, but antifreeze burning off. Brought back after noticing this and a hole in the front. So they said theyd look at the hole, order the part if it wasnt there! Mind you im under complete service contract . This includes the extras i bought and paid for. So anything cosmetic is to be fixed the life of the car. They refused to fix the front saying nothing is wrong with it. I have all pics and documents. Also this is a 2024 vehicle. So yeah... read more
Business response:
Our apologies for the frustration you experienced during your visit. Your feedback is invaluable in making sure we can provide 5-star service to all of our guests. We have discussed, as a team, how we can improve from your feedback. While our technicians did make an effort to clean the engine, there may have been some residual that would burn off. One of the improvements we discussed is, when people have concerns such as yours, we will go over the clean up with the guest afterwards, to make sure we address our guest's concer... read more
Well latest was my windsheild. It had a rock chip that split. I can see the whole spot they fixed. Looks like a little blob on the window!
Business response:
That sounds extremely frustrating! The vehicle ID that CarFax shared with us was for a new car purchased over the summer - would you be open to discussing your concerns with our team, so we could figure out what may have happened? 208-734-8860
It was ok. but they had o have my car for over a week to install a recall item which consisted of a small clip as they were out of them and I live in another town. After the service which they said didn't have anything to do with the technology, the Starlink service has been spotty and the phone part wouldn't work at all and it kept saying I needed to reinstall some things. I am not tech savvy so took it back in the next week (140miles from my house one way). The Asst service manager did help me get another phone/text and ma... read more
Business response:
Our apologies for the recall process. For drivers who live out of area, sometimes it can be extremely frustrating when the part has to be ordered for each specific vehicle. The trouble with technology is, sometimes it is finnicky, depending on weather and other environmental factors. That may be the cause of the Starlink issues. We are glad that Jordon was able to assist you with getting your new phone paired with your Crosstrek! If we can be of further service in the future, please don't hesitate to reach out. We look forwa... read more
Very poor. Had my tpms go out again. The same one they supposedly fixed a little more than a month ago. And they said they won't cover it. Or replace it, even tho it's the same one they just put it. And put a new used engine in it but won't replace the tensioner pully ? THEY just put the engine and and dont honor that warranty? Just very poor service. Wish I could give it 0 stars
Business response:
We apologize for the frustration you have expressed with the pre-owned truck purchase you made with our team. It sounds like this is not the right truck for you, as such, we would be open to buying it back from you, so the frustration can be behind you.
They dont know how to work on cars amd they cant find the problem
Business response:
It can be frustrating when concerns arise and are not easily duplicated or found. It sounds like our team is aware of the issue and how to fix it. Were they able to get the clamp installed at the right location to eliminate the rattle you were experiencing? If not, Dana & the team are here to continue assisting you.
Frequently asked questions about Twin Falls Subaru
How is Twin Falls Subaru rated?
Twin Falls Subaru has a 4.7 star rating with 3,866 reviews.
When is Twin Falls Subaru open?
Twin Falls Subaru is open now. It will close at 7:00 p.m.