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Twin Falls Subaru
- Car Dealers
- Twin Falls, ID
About this business
Location details
1725 Parkview Drive, Twin Falls, ID, 83301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Just harassed me after I told them I could not make it down there right away. They insisted I sent an appointment. I just wanted to go by at my convience. Not Thiers!
Business response:
Our apologies for not fully explaining the 'why' behind the desire to set an appointment. We get rather busy assisting guests, and have ran out of available staff to help people. By setting an appointment, we are able to better assist our guests, as they arrive. We are more than happy to accommodate your schedule, we simply would like to make sure we have staff available to help you - if you were to call ahead of time, we could set the appointment, and determine which team member would be available to assist upon your arriva... read more
Could not make it down there do to leg surgery. Could not drive at all. They had no way to come and get me I guess. Only lived 3 miles away from the dealership. I was ready to buy
Business response:
This is very disheartening to hear! Our team strives to offer 5-star service, and accommodate our guests' situations. Would you be open to calling and speaking with one of our managers, so we can figure out who dropped the ball, and didn't offer to pick you up?
Sold me a wrecked pickup, I've been out hundreds that going to be thousands to get it in good shape, very disappointed, they did say I could exchange it, but I had already put hundreds into it and have parts ordered and everything they had was thousands more, so I just kept what I had ....shameful
Business response:
Jerry, our apologies - as we previously discussed, the truck was found here, on CarFax's website, which has the vehicle history present, showing the previous damage the truck had. Our return/exchange policy is still in effect, if you change your mind. We are more than happy to discuss this with you over the phone, if you would like.
Their prices keep raising. Although they have contacted me several times, I haven't found a satisfactory vehicle yet. Their best price philosophy doesn't seem to be best for customers.
Business response:
Thank you for giving our team the opportunity to go over some options. You are 100% correct, the used vehicle market is insane right now! There are other similar Outbacks on the market with 50,000 to 140,000 more miles, close the same price as our vehicle. We would love to have you stop in, and check out our cars in person, and allow us to show you why our Best Price philosophy has been enjoyed by so many car buyers since our new ownership took over in 2020.
T F Subaru charged $295.35 to replace my battery, including $140 for the tech to physically remove the old and stick in the new. Post servicing calls to two independent garages revealed they charge only for the battery.. Two other dealer owned garages stated they charge for the battery and $36 for removal and installation. I phoned the service mgr four times to discuss this and another charge I questioned. After four unreturned calls I gave up.
Business response:
Good Day, We were saddened to see that our team failed to fully explain the services that were provided during your visit. What our team did not clarify with you was the diagnostic time to check/charge, then re-check the battery's capacity. Upon changing the battery out, there were other parts along the battery cable that had to be replaced, in order to maximize your new battery, along with the cost. The fact that one of our management team failed to return your calls is 100% unacceptable. Since your visit, we have moved a n... read more
our visit was a complete wreck they striped the drain plug and we had to bring the car back two times before it was completed . I am not planning to visit Twin Falls Subaru in the future for either service or sales.
Business response:
First off, we should never have put you in the position to have had the experience behind your review. The employee responsible for the drain plug issue is no longer on our team, the rest of our team has had proper drain plug torque values OVERLY expressed to them. The initial fix we attempted does generally work, when it did not, we did fully replace the effected components. If you ever are willing to discuss your concerns with us further, our management team is here to listen. Also, if you are ever willing to give us one m... read more
The dealership wasnt as forth coming as it should have been. The vehicle they advertised had engine modifications and suspension modifications they did not disclose on their website nor over the phone nor in person. I showed it to the salesperson who left to get her floor manger and never returned. Seemed like a good truck poorly advertised. Check the vehicle before you buy from them
Business response:
Will, we are constantly working on improving our training processes, and this is a big piece of what we can improve upon providing a 5-star, EXTRA-Ordinary experience to our guests. We appreciate the feedback, so we can get better.
Frequently asked questions about Twin Falls Subaru
How is Twin Falls Subaru rated?
Twin Falls Subaru has a 4.7 star rating with 3,866 reviews.
When is Twin Falls Subaru open?
Twin Falls Subaru is open now. It will close at 7:00 p.m.