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Twin Falls Subaru
- Car Dealers
- Twin Falls, ID
About this business
Location details
1725 Parkview Drive, Twin Falls, ID, 83301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Took my car in for 30k service. Took is back because it was leaking. They said they had a problem with washers on the oil plug. I didn't believe them. Car still leaked oil. I took it back. They said it was a problem with a washer or gasket on the differential oil plug. Hmmm. Yep I don't trust them and won't be going back.
The staff is very welcoming but I never get a written report on the safety check that is supposed to be performed every service, the tire pressure is not checked and about 10 days after the service I get an email saying I need additional service.
I'm not going back!! Management absolutely couldn't care less about their customers! I will be going to Boise from this point forward!!
Very nice staff, but after replacing the headlight the wheel well cover was not secured & had to return for replacement
I asked three different people if they could upgrade my the 3G system and never got a straight answer. I called before my appointment and was told to ask the person when I arrived, same answer when they called to confirm my appointment, and the service person said he would look into it. When I returned he wasn't there and decided to give up. I would have appreciated a yes, no, or some sort of solution.
they disconnected my stereo and I didn't get the detail, my car was not even vacuumed.
The service took several hours longer than told it would take. I was given a report on what else needed to be addressed in the future. When I got home and looked at the report it was poorly copied and unreadable. I called and asked for a better copy to be emailed to me and never received it.
I set up the appointment. Person pushed to have my air filter changed. I said yes. I confirmed this when I checked in and asked for my wiper blades to be changed. Neither of those were done. My tires were rotated but not inflated. My fluids were not topped off. Oh. I had an appointment. Two cars pulling in for express were serviced before me. I won't make an appointment again.
Took it upon themselves to do a quote on the vehicle. Held me hostage for 2 hours on a simple oil change. This is inexcusable and unethical.
Business response:
Our sincerest apologies for how you feel your latest visit with our team went. We are extremely confused about the summary of your visit. We are going to be calling you to get additional details, in order to get to the bottom of things. We do provide a pre-printed estimate for trading in for nearly every guest that visits, as a majority of Subaru owners enjoy receiving that sheet. Our records show the oil change paperwork was open for approx 1 hour - the additional hour is what is confusing to us. We, by no means, intend to ... read more
Frequently asked questions about Twin Falls Subaru
How is Twin Falls Subaru rated?
Twin Falls Subaru has a 4.7 star rating with 4,022 reviews.
When is Twin Falls Subaru open?
Twin Falls Subaru is open now. It will close at 7:00 p.m.