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Twin Falls Subaru
- Car Dealers
- Twin Falls, ID
About this business
Location details
1725 Parkview Drive, Twin Falls, ID, 83301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
At the oil change I reported vibrations and shaking coming from the front end. I had previously reported this on 06/09/22. For the second time I was told it was a tire problem and that the rotation would take care of it. Had the tires rotated and rebalanced and the vibration continued. Took it to Commercial Tire and they found both the front bushings and control arms were damaged with nearly 1" of tire play on each side. Twin Falls Subaru inspected and passed these items both times they serviced my car.
Business response:
Thank you for sharing your experience with us. While it is not the 5-star rating, or type of review we prefer to see, we do need to hear the good, the bad, and the ugly. This is a great example that we can use in our training procedures, to prevent things like this in the future. Would you be open to discussing your experiences with our Service Director, Brian? We reviewed the notes from your visits, and did not see mentions of the concerns you brought up, which we would like to verify who assisted you, so we can address it ... read more
Replaced my windshield a month ago, but can't fix my transmission, so I don't know how the windshield repair went. No call or text with an update as to when my car may be ready in over a month
The problem for which I had brought in my car was only resolved for roughly a week. Consequently, that's as much time as Twin Falls Subaru had my car in its possession. Unless you want to pay a premium for labor and wait excessively long for a repair that won't provide a long-term solution, take you vehicle elsewhere.
Very slow! Had appointment, arrived on time and still had to wait 45 min before they even started on the car. 1 1/2 hour to get our oil changed. Appointment meant nothing!
Tires were supposed to be rotated but were not. The rest of the service was fine.
Not satisfied with the purchase. Leaks oil profusely, and drains antifreeze profusely...and service refused to even look at it...I was sold a lemon
Wanted tires rotated so asked my husband to mark the tires. When I picked up my vehicle the tires had not been moved even though I was told they were rotated
Just harassed me after I told them I could not make it down there right away. They insisted I sent an appointment. I just wanted to go by at my convience. Not Thiers!
Business response:
Our apologies for not fully explaining the 'why' behind the desire to set an appointment. We get rather busy assisting guests, and have ran out of available staff to help people. By setting an appointment, we are able to better assist our guests, as they arrive. We are more than happy to accommodate your schedule, we simply would like to make sure we have staff available to help you - if you were to call ahead of time, we could set the appointment, and determine which team member would be available to assist upon your arriva... read more
Could not make it down there do to leg surgery. Could not drive at all. They had no way to come and get me I guess. Only lived 3 miles away from the dealership. I was ready to buy
Business response:
This is very disheartening to hear! Our team strives to offer 5-star service, and accommodate our guests' situations. Would you be open to calling and speaking with one of our managers, so we can figure out who dropped the ball, and didn't offer to pick you up?
Frequently asked questions about Twin Falls Subaru
How is Twin Falls Subaru rated?
Twin Falls Subaru has a 4.7 star rating with 4,022 reviews.
When is Twin Falls Subaru open?
Twin Falls Subaru is open now. It will close at 7:00 p.m.