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Uncle Giuseppe's Roll UP
About this business
Location details
07724, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
funny thing, if my product caused a fire, I'd be interested in investigating...since nobody should die for a bloody pasta dish. Imagine how much they care of anything elese regarding food safety if they don't care about their product/trays causing fires.
Totally screwed on a DoorDash delivery. Their estimated price doubled without notification. After delivery, never again. Nor have I ever seen this on any other establishment on DoorDash..
Business response:
Hi there, we’re sorry to hear about your experience with DoorDash. Unfortunately, delivery pricing and fees are determined directly by DoorDash and can vary based on factors like demand or location. We understand how frustrating that can be and appreciate you bringing it to our attention. Please feel free to reach out to customerservice@uncleg.com so we can share your feedback with our delivery partners.
Went here to get there special sale on stuffed shells 2 for $12 the section was completely empty no stuffed shells to be seen figured ok I'll ask for a raincheck to be told by lady at courtesy sorry we don't do rain checks since 3 months ago what store doesn't do rain checks what a terrible way to run a business shame on you
Business response:
We’re very sorry for the inconvenience and frustration this caused. We understand how disappointing it can be to come in for a sale item and find it unavailable. While we no longer offer rain checks, we truly appreciate your feedback and will share your comments with our management team to review. Please feel free to reach out to our Customer Service team at customerservice@uncleg.com with the store location so we can look into this further.
I bought my birthday cake strawberry shortcake from Uncle Guiseppe's this is the 2nd time the cake is stale. I had a cannoli cake last year and the same thing happened. I won't be buying my cakes from there anymore. What happened to there bakery ? Everything use to be fresh and tasty. It has definitely gone down hill.
Business response:
We’re so sorry to hear about your experience, especially on such a special occasion. What you described is not the level of quality we aim to provide, and we truly regret that this has happened more than once. We take your feedback very seriously and will be addressing this with our bakery team right away. Please reach out to us at customerservice@uncleg.com so we can make this right for you.
Today I made the mistake of purchasing $29.00 a pound of what was supposed to be Dry Day Boat scallops. I am no Gordon Ramsey but I can tell when I have been duped. The scallops were small which should have been my first clue. I made sure the were dry and my Ramsey meter went off an it said these at best are thawed and not the Dry Boat I paid for . The scallops were spitting while being cooked and i knew they were crap. attached is a picture of this garbage . Along with this I bought the last slice of Icelandic Flounder I ... read more
Business response:
We’re very sorry to hear about your experience and truly understand your frustration. The quality you described is not what we aim to deliver, especially with premium seafood items like scallops and flounder. We take concerns like this very seriously and will be addressing it immediately with our seafood team. Please reach out to us at customerservice@uncleg.com so we can review your purchase and work to make this right.
Today, Friday, October 10, 1:05 pm. I saw the fresh, plain pizza come out of the oven, so I called and ordered two slices to go. While I was paying for my pizza, the person who had taken two old pizzas and put them in the oven tried to give them to me. So I told the service person, " Sir, I am not taking the old pizzas; I was ordering the fresh pizzas you put out before." The service person then switched the fresh pizzas and gave them to me. He said," Here is your fresh pizza". And I walked away. I don't understand how a... read more
Business response:
Thank you for taking the time to share your experience with us. We’re truly sorry this happened, what you described is not the level of service we expect from our team. We understand how frustrating that must have felt, and we’ll be addressing this situation directly with our staff to ensure it doesn’t happen again. Please reach out to us at customerservice@uncleg.com so we can follow up and make this right.
The Ramsey store seems to be going down hill. Today we had to return colossal shrimp for the seconded time in a few months. it irks me that we pay top dollar for the shrimp which should have never been sold. We brought them back after an hour after purchasing them and the customer account person agreed they smelt so vile and mentioned the fish manager was off. So you have inexperienced people running a department? It will be a very long time before we patronize the store again!
Business response:
We’re truly sorry to hear about your experience at our Ramsey store. We understand how frustrating it must have been to purchase a product that didn’t meet our standards—especially more than once. This is not the level of quality or service we want to provide, and your feedback is being taken very seriously. We’ll be addressing this directly with our seafood team to ensure it’s resolved. Please reach out to us at customerservice@uncleg.com so we can follow up and make this right.
Horrible. Every time I go here I'm so disappointed & regret the money I spent & they're not cheap!! Their seafood is never fresh. The cannoli cream is bitter. Their bakery items are so underwhelming. Chicken dishes are hard as a rock, pasta dishes aren't cooked enough, Eggplant Parmesan dry as a desert. & they make returns a pain in the A. Most stores just refund you over the phone, but they want you to drive all the way back there. Lmao! How on earth do they stay in business? What a mystery! Never again.
Business response:
We’re very sorry to hear about your experience and truly regret that so many areas of your visit fell short of expectations. This is not the level of quality or service we strive to provide, and we take your feedback very seriously. We’ll be sharing your concerns with the appropriate teams to address these issues immediately. Please reach out to us at customerservice@uncleg.com so we can follow up directly and work to make this right.
Chicken cutlets inedible (old tough meat;) Apple strudel not fully baked (dough still raw,) and chicken cordon blue not fully cooked (meat pink inside!) Overpriced for what you are getting!! Had to throw it all out!!
Business response:
We’re very sorry to hear about your experience. What you described is absolutely not the standard we hold ourselves to, and we take concerns about food quality and safety very seriously. We’ll be addressing this immediately with our culinary team to ensure it’s investigated and corrected. Please reach out to us at customerservice@uncleg.com so we can follow up with you directly and work to make this right.
Frequently asked questions about Uncle Giuseppe's Roll UP
How is Uncle Giuseppe's Roll UP rated?
Uncle Giuseppe's Roll UP has a 4.4 star rating with 15,135 reviews.
When is Uncle Giuseppe's Roll UP open?
Uncle Giuseppe's Roll UP is open now. It will close at 6:00 p.m.