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Universal Windows Direct of Milwaukee
- Windows Installation
- Menomonee Falls, WI
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
N93W14655 Whittaker Way, Menomonee Falls, WI, 53051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Very responsive to fulfill contract agreement.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
When the windows were knstalled there was a hole in the kitchen screen. I was told by the installer that I would be contacted by someone from Universal in the next day or two and make arrangements to replace the screen. The windows were installed on a Wednesday. The following week on Friday no one had contacted me. I had to call Universal. I talked to Mandy and she was very helpful in scheduling someone to come and replace the screen. The following Wednesday she scheduled someone to replace the screen, TWO weeks after instal... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
The windows look great. Installed in one day half of our windows. Will do the other half in the future
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
This was a great value compared to other quotes we received.
The windows look great and are good quality. The sales team was very knowledgeable. Some areas for improvement with the communication with the install team but overall pretty satisfied.
Business response:
Thank you for taking the time to share your feedback. We appreciate your compliments on the quality of our windows and knowledgeable sales team. We will work on improving communication with our install team. -SS
I will need to see how the window responds to future Wisconsin winters.
Business response:
Hi, Customer In West Bend,. Thank you so much for leaving us a stellar review! ^AM
We are waiting to hear from someone to come out and fix a Questionable area that was not properly caulked ! This issue was reported to our sales person. We have not heard anything back yet.
Payment structure isn't comfortable for the customer. Getting a COI and a Lien Waiver were difficult, but 4 stars because they did come through on everything in the end.
Business response:
Your feedback has been noted. Payment structure concerns have been duly noted, and we appreciate your acknowledgment of our efforts in the end. Thank you for sharing. -SS
Universal Window did the job well and also was prompt on follow up. I had a problem with one window and within a week it was fixed. The technician was on time and pleasant.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^AM
Frequently asked questions about Universal Windows Direct of Milwaukee
How is Universal Windows Direct of Milwaukee rated?
Universal Windows Direct of Milwaukee has a 4.6 star rating with 554 reviews.
When is Universal Windows Direct of Milwaukee open?
Universal Windows Direct of Milwaukee is open now. It will close at 8:00 p.m.