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Universal Windows Direct of Milwaukee
- Windows Installation
- Menomonee Falls, WI
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
N93W14655 Whittaker Way, Menomonee Falls, WI, 53051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
From my salesman, Brandon, to the schedulers, to the installers, EVERYONE at Universal Windows Direct has been wonderful! Brandon explained the features and warranty very well. I NEVER sign on the first visit. I like to think things over but I was so impressed I did sign the right away. The windows came in before the expected date and instillation was scheduled to my timing. The installers were polite, clean, friendly and did a wonderful job. My biggest issues was the noise from my very busy street. The new windows have made... read more
Business response:
Hello, Customer. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! We are extremely thrilled to hear our team provided you with excellent service from start to finish!
Very timely and good overall communication, but disappointed in the details.
Business response:
Hi Kevin, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
i t enjoyed my sales rep jamie and he helped me out very much. i understand there can be issues with the current state of home improvement projects. My sales rep was always available with questions and concerns. will recommend only if they get the same sales rep as i did.
Business response:
Hi, Customer. Your feedback is highly appreciated. We apologize for the issues you experienced throughout your project with us but we appreciate your understanding. Thank you for the review!
yes i would highly recommend there product is very good
Business response:
Hi Jim, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! ^J
The installers and did a good job. Getting to that point was a little challenging.
Business response:
Hi Customer, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
We would definitely recommend UWD. From our wonderful salesman Mike to Jason who measured to the installers who showed up, on time, in the pouring rain! Our windows are beautiful and we couldn’t ask for a better experience!
Business response:
Hello, April. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
The windows were great. They ordered the wrong doors that I have been waiting for 5 months
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Our experience from start to finish has been less than stellar. Our original meeting we got a price and had to change it as the sales rep forgot to add on tempered glass. We had to call 6 weeks after the measurements to find out that they had an extra window and instead of calling us to rectify, they just let us wait until we called. Finally got the windows in Sept. One was misordered, the window removed from the original order was not the window it should have been so an incorrect window was placed in the bathroom. There we... read more
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Good quality but it took a long time to get patio door. Something happened to original order and they sent out a manager to put in a new order.
Business response:
Hi Customer in Kenosha, we appreciate your feedback of this experience with our team here at Universal Windows Direct of Milwaukee! We are thrilled to hear our management worked efficiently to get a new order in for you quickly. Customer satisfaction is our top priority and we are happy to hear we could make this a great experience for you despite the delay. Thanks again for choosing us for your home-improvement needs!^J
Frequently asked questions about Universal Windows Direct of Milwaukee
How is Universal Windows Direct of Milwaukee rated?
Universal Windows Direct of Milwaukee has a 4.5 star rating with 456 reviews.
When is Universal Windows Direct of Milwaukee open?
Universal Windows Direct of Milwaukee is closed now. It will open at 10:00 a.m.