This profile has been claimed by the business owner or representative.
Universal Windows Direct of Northern Chicago
- Windows Installation
- Buffalo Grove, IL
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
1007 Commerce Court, Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Definitely will recommend! Had a problem with the screen and they were prompt and efficient at getting the problem resolved!
Business response:
Hello, Georgia. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
I’m happy with the price, but the installation leaves something to be desired
Business response:
Hi Kenneth, we appreciate your feedback. Please contact us at customerservice@universalwindowsdirect.com for assistance with any concerns you have at this time.
Everyone I spoke to or met in person were great. Professional and helpful. The windows look beautiful but they don't open and close or lock and unlock correctly. I can take one or two out through lifting on the inside. I've had windows done through another company before. I don't like the quality.
Business response:
Hi, Kyna. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
The windows look great. The issue is that we were not quoted on three small top windows in our living room. The bottom three were replaced but not the top three. Sales rep told us that he would count those as three windows and not six yet we got blamed for not checking over the contract or double checking when they came out to do the second measuring. If those windows had been installed- we would have overlooked the other small issues and given Universal a 5 star rating.
Business response:
We appreciate your feedback, Customer. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
The windows nice and expensive, is definitely an investment.
Business response:
Hi, Clara. Your feedback is highly appreciated. Thank you for the review!
Great installation
Business response:
Hi, Customer. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Quality windows. Install crews was very professional, clean and efficient.
Business response:
Hello, Benn. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Business response:
Hello, John. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^J
Compared to the windows I had, these are so much nicer. Easy to open and close. They look great
Business response:
Hello, Kathy. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Frequently asked questions about Universal Windows Direct of Northern Chicago
How is Universal Windows Direct of Northern Chicago rated?
Universal Windows Direct of Northern Chicago has a 4.7 star rating with 338 reviews.
When is Universal Windows Direct of Northern Chicago open?
Universal Windows Direct of Northern Chicago is closed now. It will open at 10:00 a.m.