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Universal Windows Direct of Northern Chicago
- Windows Installation
- Buffalo Grove, IL
About this business
Location details
1007 Commerce Court, Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The windows themselves are wonderful! We love them. We also thought our installers were top notch…Gedas and Fezman (sp?). But, Universal’s lack of communication, poor response times, lack of direction and communication from our sales person (Josh) and lack of response when we requested an escalation, Several times with Kristin, of our dissatisfaction is unacceptable. (I believe Juan or Jason were supposed to call me.) We fully expected the lead times to be long, but upon installation of 3/4s of our order we had a broken wind... read more
Business response:
Hi, Michelle. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
I’m not 100% satisfied with the entire process from ordering to install for a couple of reasons. UWD scheduler created problems. A date was agreed upon for measuring but they sent a guy to measure on a different date. Since I still had window treatments at the windows he could not take accurate measurements and agreed to return on original set date. Also a date was set to install and the day before installation they called to reschedule. They did not check the permit instructions which states they must give the village 3-4 d... read more
Business response:
Hi, Renee. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Business response:
Hi, Laurie. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, Rae. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
People were nice but the attention to detail needs improvement. There was an error at every stage of my sale/measuring/dekivery/installation that extended my timeliness and cost.
Business response:
Hi, Cozette. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
The windows are great, the people who installed the windows were great. The whole inspection/permit process was a nightmare
Business response:
Hi, Customer. Thanks for taking the time to share your positive experience. We truly appreciate it! Please don't hesitate to reach out if you need anything!^JD
Working with the sales team was a terrible experience. There was little to no communication. Any communication and updates were because I made several attempts at contacting. This project took a ridiculous amount of time to complete with lies given as excuses.
Business response:
Hi, Andrea. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, Erma. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, Michelle. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Frequently asked questions about Universal Windows Direct of Northern Chicago
How is Universal Windows Direct of Northern Chicago rated?
Universal Windows Direct of Northern Chicago has a 4.1 star rating with 652 reviews.
When is Universal Windows Direct of Northern Chicago open?
Universal Windows Direct of Northern Chicago is open now. It will close at 8:00 p.m.