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Universal Windows Direct of Northern Chicago
- Windows Installation
- Buffalo Grove, IL
About this business
Location details
1007 Commerce Court, Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Deceitful practice initial representative took my deposit and said crew would be out for final measurements in 3 days however, turned in to 2 months. Then took another 2 months for installation. Will never use this company again.
Business response:
Hi Kimberly, I apologize your project took longer to complete that initially anticipated. Product production timelines are something that we are currently battling, as we are up against material shortages. We are also experiencing difficulties finding top talent within the industry, which is also part of the extended timeline. We sincerely appreciate your patience with us and hope you are loving your windows! ^AM
Needs to do better.
Business response:
Hi John, I apologize that we did not provide you with a 5-star experience. I have sent your feedback to the warehouse manager and asked that he get in touch with you about your service concerns. Thanks for your patience! ^AM
I have never worked with a company that is more difficult to get ahold of. I swear you all have one person answering phones. Took weeks to connect with someone for scheduling then here I am over a month after the install with an incomplete order and of course no one available to talk to. I call leave message someone did call me but of course I missed since I was working. Called 10 mins later and straight to voicemail. I’m really worried about the future god forbid something goes wrong with these windows. Also sales guy was n... read more
Business response:
Hello, Customer In Algonquin, Il , we apologize for any lack of communication you experienced working with us so far and appreciate the opportunity to improve it moving forward. In an effort to get your issues resolved as soon as possible, I have sent your feedback to the service team and asked them to get in touch with you. Due to their current volume, I am asking that you allow 24-48 hours for them to get in touch. Thank you for your patience and we look forward to completing your install! ^AM
Business response:
Hi Luke, thank you for the feedback. I am passing your information along to the warehouse manager in an effort to resolve all issues asap. Thank you for your patience. ^AM
Business response:
Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customerservice@universalwindowsdirect.com and we'd be happy to help you out. - MS
There is lack of communication and sense of urgency from your company on getting things done.
Business response:
Hello, Emerson. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
They took way longer to get my windows than stated in a direct email to me. When I called 3 weeks after my contracted date of arrival the girl on the phone argued that it was within the time frame given. When I reiterated the contract date she realized she made a mistake but then said there was nothing they could do, delays happen. We paid over $12,000 for windows a were basically told they’ll be here when they get here.
Business response:
Hello. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need addressed. Thank you. - MS
Frequently asked questions about Universal Windows Direct of Northern Chicago
How is Universal Windows Direct of Northern Chicago rated?
Universal Windows Direct of Northern Chicago has a 4.1 star rating with 652 reviews.
When is Universal Windows Direct of Northern Chicago open?
Universal Windows Direct of Northern Chicago is open now. It will close at 8:00 p.m.