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Universal Windows Direct of Northern Chicago
- Windows Installation
- Buffalo Grove, IL
About this business
Location details
1007 Commerce Court, Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The entire production/waiting for install time was horrible. A 8-10 week process took 21 weeks !! And all we got was lame ass excuses for the delays. I would SERIOUSLY like to heard from someone higher than a sales representative.
Business response:
Hi, Anita. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Can't get window out without a tool. Kitchen window lock cannot be reached and opens funny. Can't take out to clean without wheels falling off. Bedroom window can't be removed without a tool by a man. Needs too much leverage. BBB contacted. Still not a good response.
Business response:
Hi, Doris. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Took 12 weeks to get windows and. They did not have contact with me I had to cancel the contact them. No contact from sales person even after calling him multiple times and emails. They showed up early to do the measure and my daughter had to run to the house to meet them as I did not call as requested. Installers came early once not ready for them. Windows damaged those damaged. Installer tried to even cock A debt that was put in one of the windows to cover it up. Damage my walls and did not fix. Windows were dirty and they... read more
Business response:
Hi, Kim. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!
The work that was explained to me by the saleswoman and the work that I received were drastically different. The sales woman explained to me that I would have my windows fully completed with the trim inside and out. When they installed my windows, they did not provide trim and the wood was rotten. It is not universal windows fault that the wood was rotten, however it is my expectation that they wouldn't install new windows over rotten wood. The wood was so rotten that you could literally peel the wood off with your hand. I a... read more
Business response:
Thank you for this feedback, Reginald. We are truly sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!
Business response:
Hi, Tom. At Universal Windows Direct of Chicago, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com!
damaged screens and missing handle for the patio door. have yet to hear from anyone two weeks later. emailed customer service. still no word back. they didn't have me sign anything before leaving and I have zero paperwork from them. bet I have a bill to pay though. my patio door was also measured wr...
Business response:
Hi, Gina. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Business response:
Hi, Customer In Bartlett,. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Business response:
Hi, Customer In Streamwood,. At Universal Windows Direct of Chicago, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! ^AM
Frequently asked questions about Universal Windows Direct of Northern Chicago
How is Universal Windows Direct of Northern Chicago rated?
Universal Windows Direct of Northern Chicago has a 4.1 star rating with 652 reviews.
When is Universal Windows Direct of Northern Chicago open?
Universal Windows Direct of Northern Chicago is open now. It will close at 8:00 p.m.