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Universal Windows Direct of St Louis
- Windows Installation
- St. Louis, MO
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Universal Windows Direct of St. Louis opened in 2017. Our employees strive to be the best at what th... read more
Location details
11993 Borman Dr, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Business response:
Hello, Richard. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!^JD
I loved the initial consultation and experience with the information and presentation of product. However the scheduling of installation process was awful — took off work to be home, only be to rescheduled at the last minute and then there was a no show at that rescheduled date. Luckily after an email and corporate phone call complaint, we ended up finally getting our windows installed but you would have thought it was OUR fault because of the attitude of the local manager. Also, most communication was by text which was a bi... read more
Business response:
Hi Lauren, I apologize that we didn't deliver you a 5-star experience. I sent your feedback to management so they can address it internally. If there is anything else we can do to improve this experience, please reach out to us directly at customerservice@universalwindowsdirect.com. ^AM
The order took quite a while to have made but, the product is great. Solid, smooth, very effective at holding the A/C in 100 degree temps.
Business response:
Hi, Steve D. . We are pleased to hear that you are happy with your new windows and apologize for the delays. If you need anything, please don't hesitate to reach out! Thank you for trusting us with your home improvement project. ^AM
Business response:
Hello, Tim. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^AM
Business response:
Hi Michael, I apologize your install didn't go as anticipated. I did send your notes to the service team so they can get a full scope of what needs repaired when we come out. They should be in touch within the next 24-48 hours. We look forward to completing your install! ^AM
Overall pretty happy. Did not like the high pressure, you have to sign on the dotted line tonight to get the best price, sales technique.
Business response:
Hi, Cathy. Your feedback is highly appreciated. Thank you for the review! ^AM
Business response:
Hi, Mark. Your feedback is highly appreciated. Thank you for the review! ^AM
Business response:
Hello, Teresa. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^AM
Business response:
Hello, Sarah. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^AM
Frequently asked questions about Universal Windows Direct of St Louis
How is Universal Windows Direct of St Louis rated?
Universal Windows Direct of St Louis has a 4.7 star rating with 1,755 reviews.
When is Universal Windows Direct of St Louis open?
Universal Windows Direct of St Louis is closed now. It will open at 8:00 a.m.