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University Hospitals Urgent Care Westlake
- Urgent Care
- Westlake, OH
About this business
Location details
2209 Crocker Rd, Ste. D, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Doctor was not knowledgeable. Also had a lot of trouble with english
Business response:
We’re sorry to see we didn’t meet expectations. Your feedback matters and helps us improve. Please contact us at https://www.uhurgentcare.org/about/contact.
I had a very poor experience at the University Hospitals Urgent Care in Westlake. I went in last night with noticeable swelling in my neck. The nurse practitioner briefly palpated the area for about two seconds, asked no questions, and immediately told me, “You can’t be seen here.” She also stated, “This is not an infection, and I don’t know what it is. I can’t see through you,” in a condescending and dismissive tone. At no point did she take a history or ask basic clinical questions—when the swelling started, whether I had... read more
Business response:
Thank you for letting us know. We’re committed to ensuring everyone feels welcomed and respected. Please reach out at https://www.uhurgentcare.org/about/contact if you’d like to discuss further.
Medical assistant/nurse who checked us in and took his BP took it upon herself to tell my 16yr old child if he wasn’t compliant with his blood pressure pills he may have a heart attack
Business response:
We’re sorry to see we didn’t meet expectations. Your feedback matters and helps us improve. Please contact us at https://www.uhurgentcare.org/about/contact.
The doctor was great, but the nurse was consistently condescending and unprofessional for the entire visit. From the start, she spoke rudely and criticized me for removing my son’s sock (she had removed the other without communication as to why so I thought I was being helpful) and then made unnecessary comments about him being cold. I’d overlook that but we opened the door while waiting for the doctor because it was extremely hot in the room. She came back stating we can’t have the door open as the space outside the door co... read more
Business response:
We regret that this situation did not reflect the standards we aim to uphold. Your feedback is valuable and will help guide improvements. Please reach out at https://www.uhurgentcare.org/about/contact.
Everyone did amazing. Lauren checked me in super quickly, Amberly, the medical assistant triaged me went over everything with me in detail. She was very nice and professional. I could tell she truly has a passion for her job. I was then seen by Cathy, the NP, she is amazing. Super kind, compassionate and she loves what she does. I ended up having a UTI, I was able to pick my medication up from the Urgent Care as well. They had a inhouse pharmacy. UH Urgent Care in Westlake for the win! :)
Frequently asked questions about University Hospitals Urgent Care Westlake
How is University Hospitals Urgent Care Westlake rated?
University Hospitals Urgent Care Westlake has a 4.7 star rating with 2,145 reviews.
When is University Hospitals Urgent Care Westlake open?
University Hospitals Urgent Care Westlake is closed now. It will open tomorrow at 8:00 a.m.