This profile has been claimed by the business owner or representative.
Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The only reason I'm giving 1 star is because I wasn't told about Shop Fee charges that amounted to around $70.
Business response:
Thank you for your detailed feedback. Customer service and transparency are extremely important to us. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Total confusion. They had our new car all day for simple service and somehow lost track of it and no service was done. They had to keep car overnight and work on the next day. They did give us a loaner and swapped vehicles at our home the next day.
Business response:
Congratulations on your recent car purchase! Its important to us that your whole experience exceeds your expectations. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Very unsatisfied with service
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your rating. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Way too much detail for a review, but it was not a good experience for us. We won't be back, unless completely necessary. We purchased our vehicle here, so we were hoping for great customer service.
Business response:
I am sorry to hear you had a less than stellar experience with us. Our goal is to take great care of our customers and build a relationship that lasts a lifetime. I take it very personally when our customers have a bad experience. Would you please reach out to me and let me know how we fell short so that I can apologize and address it personally? Kim Kloth, Customer Relations Manager, 855-971-8381 or kkloth@kcchevycad.com.
Worst experience I ever had. They were not up front on the situation, wouldnt even take a deposit or explain why. Presented a car as used, then changed to as is, and wanted us to make an offer on a car that should not have been shown because of its cleanliness. Agreed with salesperson that we could make deposit and to come back after car was cleaned and inspected then the sales manager intervened and would not allow that. Went to competitor and bought a car there. General manager sent an email to which we replied, and never ... read more
Wasnt happy with the services provided
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. In order to best address your concerns, we would like to hear more about what made your experience with us less than satisfactory. At your earliest convenience, please reach out to me at 855-971-8381. Kim Kloth, Customer Relations Manager
Continued problems with my A/C after my initial visit. Car is now making noises & and I still need to bring it back AGAIN to get fixed at my Convenience. I have been in touch with the GM Manager who was helpful. Hope for a better experience next time.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Very rude no customer service
Im sure the work was ok., Not white glove service
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.6 star rating with 2,198 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is closed now. It will open on Monday at 7:00 a.m.