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Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They had to reschedule my appointment for my 2021 Silverado from Thursday to Monday. I dropped it off Sunday night for a 9am appointment on Monday and they couldnt get it finished until Tuesday. They didnt wash my vehicle or offer a courtesy vehicle.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
They out right lied to us to get us there. We took off work and drove 45 minutes to dealer. They had sold car 4 days ago but yet still made sure to confirm our appointment 2 times after the fact. If they will lie just to get us there, I definitely wouldn't trust them with your business.
I had an oil change and was told that I was going to need a new thermostat, which was a several hundred dollar job. I was told by the service writer to get it fixed before the weather turned consistently cold. When I set an appointment to do this a couple of weeks later, no one knew what I was talking about and the service writer was no longer working there. I was encouraged to keep my appointment on my HOLIDAY DAY OFF and they would find out just what I needed to have done. After being told that they had no record of the se... read more
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Horrible I was charged 490 dollars for a issue with oil pressure only to still have to go to another shop after
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
It has been poor. Wish i never stopped here.
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Kept my car the entire weekend only to look at it on a Monday. I have two vehicle warranties and they still tried to get money from me. Will never go here again.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Appointment process very poor. It appears that all they care about is getting your vehicle scheduled but don't care if it is actually worked on in a timely manner. Scheduled for a Friday morning; did not get it back until late Monday afternoon.
Business response:
Hello, Craig. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Had it in the shop to fix defroster. Got it back after 4.5 days. Cost $935.00 and the job still is not complete. I'll be taking vehicle back to, hopefully, have them complete the job. Defroster air is blowing from UNDER the dash rather than through the defroster vents. The panels that were removed were imporperly re installed and are not fitting properly as before the work was started. Not too happy about this.
Business response:
Please reach out to me at your earliest convenience to schedule bringing your vehicle back in to us. I will need to gather more information from you in regards to the concern. I will have my shop foreman involved to make sure your concern is addressed and vehicle is repaired. Kim Kloth, Customer Relations Manager 855-971-8381 or kkloth@kcchevycad.com
Considering the serviceman wasn't very convincing that the service tech checked my fluids left me wondering about the integrity of this business. Leaving my vehicle with this place for a factory recall and allowing them to keep my vehicle overnight only to see that some parts under the hood were replaced by older parts leaves me questioning this company as well.
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.6 star rating with 2,198 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is closed now. It will open on Monday at 7:00 a.m.