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Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My 2021 CT4 was found to be leaking oil during inspection ... a 14-hour repair was needed. They kept my car for 9 days with little to no communication at all. I had to change rental cars because only one extension was allowed. The service advisor was never available for immediate support. Warranty coverage will pay for the two rental cars I used (I hope). Very poor communication and not a good experience.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Was told I would have a loaner when I scheduled the appointment the. Told when I got there they havnt had loaners in months.
Business response:
Thank you for your feedback. Customer service and transparency are extremely important to us. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
After the car was returned from the tire rotation, both front tires were below recommended psi level and one valve stem cap was missing.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Made an appointment. Dropped off before 8:00. Called at 2:00 for status update; report was "not yet inside for services, will need to keep overnight." Very poor communication.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Poor communication. They had my car for 2 days but couldnt get the part in. Had to take car back a week later. I called and asked for him to call me back leaving my numb. He chose to look up my husbands number and called him instead. He said we were playing phone tag but no message was ever left on my phone. I felt lied to my face regarding this communication issue. I called 4 times leaving 2 messages and never heard back. He tried to give me his personal phone number at check out but he should be checking his system for pho... read more
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Subuaru was not impressive at all
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Car still making noise from the actuator.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
They recently had my car an entire week to fix 3 things: an oil change & cabin filter replacement, replacement of a couple external trim pieces, and a THIRD attempt to address an earlier issue that wasnt repaired correctly on their first 2 attempts, but they still had the audacity to charge me $240 for it. If youre a woman, question EVERYTHING they tell you, and do your research. They told me I needed my brake fluid changed on one of my first visits, although I had it changed elsewhere earlier that year, before I moved to KC... read more
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
After dropping my traverse off for a 9am appointment, got there at 4pm after work and the service department hadnt touched it, waited 45 minutes for them to finish, then noticed scratches and mark on high polished aluminum wheels, the whole place has a depressing vibe , bought it here but wont go back for overpriced service
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.6 star rating with 2,198 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is closed now. It will open on Monday at 7:00 a.m.