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Van Cadillac of Kansas City

4.5

About this business

Location details

100 NW Vivion Rd., Kansas City, MO, 64118, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 6:00 p.m.
SunClosed
4.51,780 reviews
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2012 CADILLAC CTS PREMIUMCOLLECTION AWD Owner's profile image
2012 CADILLAC CTS PREMIUMCOLLECTION AWD Owner 
10 years ago
2012 CHEVROLET MALIBU LS Owner's profile image
2012 CHEVROLET MALIBU LS Owner 
3 weeks ago

Did not address the main issue we can in for. Completely missed the check engine light. 

2023 CHEVROLET MALIBU LT Owner's profile image
2023 CHEVROLET MALIBU LT Owner 
a month ago

Two hours for an oil change is too long. 

2024 CHEVROLET EQUINOX RS Owner's profile image
2024 CHEVROLET EQUINOX RS Owner 
a month ago

Took over 2 hours to get Zack teck applied.TV didn't work and no coffee in waiting room. 

2024 CADILLAC XT4 PREMIUM LUXURY Owner's profile image
2024 CADILLAC XT4 PREMIUM LUXURY Owner 
3 months ago

THEY LIE! THEY LIE! THEY LIE! They are the worse! 

Shaun R.'s profile image
Shaun R. 
5 months ago

They Didn't Fix The Whole Problem with my Truck. When I Got it Home, It would Not start. I had to call Triple A and Replace The Battery. 

2022 CHEVROLET SILVERADO K1500 LTZ Owner's profile image
2022 CHEVROLET SILVERADO K1500 LTZ Owner 
6 months ago

The service Tech would not return calls unless I asked to talk with manager. I was finnaly able to work thru GM's parts division to get the parts to your Dealership. I baught a car from you 15 years ago and had terrible service then and never returned. Since 2010 I have purchased around ten vehicles and have never considered going to your dealership. I have also told people I would never use your dealership. I think you do a diservice to GM with the experiences I have had. 

2023 CHEVROLET TRAILBLAZER ACTIV Owner's profile image
2023 CHEVROLET TRAILBLAZER ACTIV Owner 
6 months ago

Once again I came in for an oil change and wanted them to look at a couple of warranty items. Needless to say they didn't get to the warranty item so I had to make another appointment. I had to take off work that day. I work a second shift so coming in early was difficult for me. When I called that night they still had not worked on my car so I came in the next day to pick it up. A loaner car has never been offered and Van Chevrolet makes it extremely difficult to get warranty work done. I'm a general motors employee and I w... read more

Business response:

Thank you for sharing your feedback. We understand your frustration and sincerely apologize for the inconvenience you experienced with the warranty items and service scheduling. To address your concerns and ensure we can improve your future experiences, please contact Kim Kloth, Customer Relations Manager, at 855-971-8381 or kkloth@kcchevycad.com. We value your business and hope to have the opportunity to resolve this matter. 

2019 CADILLAC XT5 PREMIUM LUXURY Owner's profile image
2019 CADILLAC XT5 PREMIUM LUXURY Owner 
7 months ago

Have had my car serviced here ever since I purchased it . Was totally satisfied until now when I made an appointment to do a ride along with an intermittent transmission problem. Also had another appointment to work on it if it had an issue, if not, change the fluid. Left the car after they rode in it and they were not sure of the problem.Needed to be checked. I agreed to pay $150. Charge if it needed it. They had my car 2 full days with an appointment and never touched it. Got the runaround when I called. I picked the car u... read more

Business response:

Thank you for taking the time on the phone with me today. Again, I apologize that are communication wasn't up to what you have been used to in the past. Please in the future call Malik or myself to discuss any concerns and we can usually make all parties happy. Again, if you need anything in the future, please don't hesitate to reach out to me personally. Sincerely, Kim Kloth 816-648-1093 

Frequently asked questions about Van Cadillac of Kansas City

How is Van Cadillac of Kansas City rated?

Van Cadillac of Kansas City has a 4.5 star rating with 1,780 reviews. 

When is Van Cadillac of Kansas City open?

Van Cadillac of Kansas City is closed now. It will open tomorrow at 7:00 a.m.