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100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 7:00 a.m. to 7:00 p.m. | |
Tue | 7:00 a.m. to 7:00 p.m. | |
Wed | 7:00 a.m. to 7:00 p.m. | |
Thu | 7:00 a.m. to 7:00 p.m. | |
Fri | 7:00 a.m. to 6:00 p.m. | |
Sat | 8:00 a.m. to 6:00 p.m. | |
Sun | Closed |
DONT BUY A CAR HERE! DONT TRUST THEM! I JUST SPENT 18K ON A CAR, AND WITH IN 24 HOURS IT WAS LEAKING ALL OVER MY DRIVEWAY. TURNS OUT THE TURBO CHARGER WAS LEAKING AND NEEDED TO BE REPLACED. WHICH WOULD COST ME ANOTHER 3K. THEY REFUSED TO REFUND MY MONEY OR HELP IN GETTING IT FIXED! Understand I work hard for my money, and my elderly mother even helped on this purchase as a birthday gift! WE PAYED IN FULL! Buying a car should of been an exciting and happy experience!
I would never buy another vehicle from here. The experience has been a nightmare from beginning and continues. I went there with the hopes of buying a good quality used car since they have been around forever. Boy was I wrong! I believe there was or is something shady going on there. I'm not for sure the car they sold me they actually owned. Had problems getting the title from them. Kept calling but never got any return phone calls. Come to find out most people I dealt with was no longer there. We're talking in a matter of a... read more
Service department stated there was malfunction with my car that did not exist and wanted to charge me $2200 to fix this non-issue.
Horrible experience took 3 trips , 7 hours and $350 to replace tire on truck with 5000 miles. Thursday tire leaking. Say they have to order tire . Had new tire put on Friday. Truck sat weekend Monday morning flat tire again back to dealership. They ask where are you parking because this tire has hole in sidewall also. Find out the original tire put back on Friday. Then try to tell me they didn't charge me. Had to pull account to prove they did charge No compensation nothing. Never again
During the past two service visits to Van, one particular service advisor has made me wait 2-3 hours AFTER service was completed on my car my car. I monitored the service according to the customer service portal. Recently, 5/21/24, I was told at 9:18 a.m. all items on my car had been completed except for an oil change. I decided to check on my car at 12:00 noon after a different service advisor came to the waiting area to tell another customer his oil change was completed and his car was ready, yet he arrived after I arrived... read more
I live in Kansas I drove over to 635 and oak trafficway I got over there for an appointment and when I got there they changed they changed up they said it was going to fix a problem that I had and they didn't they didn't want to fix it at that time made some kind of excuse I really was disappointed because I really wanted my car fixed it was a Cadillac it had the q wasn't working they didn't give me no definite answer either what was going on with it they just want to replace it but I heard the part then Chevrolet has the pa... read more
Lied about the interest rate. Got a letter in the mail saying that it was much higher than what Van said. I called Van and they told me that they would call back. I tried calling them again and they said they would call me back . Talked to customer service leader and still no help. Van is scamming people now
Incredibly shady and dishonest service department.
Business response:
We have not built our business on being shady or dishonest. This is something that isn't tolerated. We would love to discuss your concerns and why you feel this way. Due to lack of information we can't reach out to you but please feel free to contact us in person. Van Service Management Team
When I left no one mention any additional services that needed. A week later I received an email stating that I needed 2 other services. The next day I received a statement from Cadillac that no service were needed. How do I trust anything you say? This is an onling program at Van's Cadillace.
Van Cadillac of Kansas City has a 4.5 star rating with 1,780 reviews.
Van Cadillac of Kansas City is closed now. It will open tomorrow at 7:00 a.m.