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Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
When I left no one mention any additional services that needed. A week later I received an email stating that I needed 2 other services. The next day I received a statement from Cadillac that no service were needed. How do I trust anything you say? This is an onling program at Van's Cadillace.
Declined Service due to dishonest people.
Business response:
Impala Customer, You came into the dealership with a concern of an oil leak asking us to diagnose and give you an estimate to repair. We had a certified GM Tech diagnose the vehicle provided you the estimate on resealing and replacing engine front cover and upper oil pan. You declined the work. If you wish to discuss this please feel free to come in. Van Service Management Team
Didn't want to honor advertised price after telling me, via phone conversation, that was the price I would pay. Very deceptive dealership
Business response:
Our goal is to give the best care to each and every customer that walks in our showroom. There are currently multiple ways to purchase a new vehicle. Unfortunately it can eliminate some of the discounts and rebates when in conjunction with factory incentivized financing. Which may be the case in your situation. If you would like better clarification we would be more than happy to have you come back in or to schedule a call with you. Van Sales Management Team
Sold me 3rd party insurance as GM insurance that costs over 5k. Extra administrative fees when GM headquarters requires $75 max. WOuld not go back
Business response:
We are sorry you feel this way. We do our best to give customers a great experience when making this type of investment. We offer all of our customer extended protection packages at time of purchase. We do give the customer the option of accepting or declining these protection packages. General Motors guidelines for administrative fees are Dealers will be permitted to assess a maximum of $75.00 except when a documentation fee is specified and when your dealership charges all customers the same documentation fee. If you wish ... read more
Horrible I would not recommend anyone go to this dealership go anywhere but vans
Business response:
Hi there, we are sorry to hear about your negative experience. We strive to provide excellent service to all our customers and would appreciate the opportunity to address your concerns. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
They lie to you as soon as you get there. Stay away.
Business response:
We apologize if you had a negative experience. We strive to provide honest and transparent service. If you have any specific concerns, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Car purchase was a good experience. The financing was high pressure and a lot of paper shuffling. Read the fine print.
Business response:
Thank you for sharing your feedback. We're glad to hear that your car purchase was a good experience overall. We apologize for any inconvenience caused during the financing process. We appreciate your input and will take it into consideration to improve our services.
Staff was not knowledgeable on how to repair my problem. The technology was not updated
Business response:
We regret any inconvenience you encountered with our staff's ability to address your issue. Your feedback is valued. Thank you for sharing your concerns, and we appreciate your input. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
This would have been my first service appointment the girl who took all my information told me the first oil change was on Van but then I was told that was no w it use to be now they changed it only applied on Chevrolet. The advisor said he would take care of it but then sss as Id he needed managers approval but the manager wasnt there. I think they are racist, I had problems from day one. Kim act as if she cared apologizing isnt enough
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future.
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.5 star rating with 1,781 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is closed now. It will open tomorrow at 7:00 a.m.